Automation
Blog: I(nsured), robot
It is unlikely that all robots will require cover, Victor Fornasier and Kathryn Mycock, partner and associate at Hogan Lovells, examine the rationale for compulsory insurance.
Blog: Value your complaints
Artificial intelligence can spot dissatisfaction trends but only good complaint handling will help insurers get value out of those insights, explains Mark Parnaby, managing director of Cynergie, a Davies company.
AIG's Steve Agutter on combining robotic insight and human touch
Claims adjusters need to embrace automation but it's their human touch that will win - or lose - customers, explains Steve Agutter, head of claims at AIG International.
Preview of 2018: A sneak peek at the coming year
The promised whiplash and discount rate reforms, as well as the UK’s exit from the European Union, are expected to shape the coming year for the industry. Insurers, brokers, loss adjusters and lawyers are wary of political uncertainties and the trends in…
UI Path roundtable: How automation is changing insurance
The need to speed up laborious processes in order to meet customer demands has never been higher. Post gathered some insurers, brokers and tech specialists to discuss robotic process automation, which is on the verge of transforming the industry.
Minster's Shirley Woolham on why robots won't replace lawyers
Artificial intelligence is taking over mundane legal functions but is not killing off lawyers, says Shirley Woolham, chief operating officer at Minster Law.
Insurance firms 'should lower premiums for Tesla cars'
Insurers should lower premiums for Tesla cars owing to increased safety features built into the vehicles, analysts said.
Blog: Responsible robots?
Automated processes are feted to be the future of claims handling, but taking the process out of human hands is far from straightforward, as Ed Lewis, partner at Weightmans, explains.
Roundtable: How new technologies can speed up motor claims
The motor space is under intense pressure in terms of costs. With margins tight, how can insurers handle claims efficiently while delivering good customer service? New technology may provide part of the answer
Blog: The three ways data will change insurance
The data revolution will lead to a shift in the very business model of insurance, warns Rob Cushen, digital leader at Virtusa.
Industry calls for driverless cars bill to be 'straightforward'
Insurers have called for laws on driverless cars to be "as straightforward as possible".
Blog: How insurers can harness digital labour
Adam Woodhouse, director of the CIO Advisory at KPMG, explains how the insurance industry can speed up its march towards digital labour.
Axa's Brendan McCafferty on AI and staff
Artificial intelligence is raising concerns among insurance staff but Brendan McCafferty, CEO of Axa Insurance, believes it opens up a range of possibilities.
Blog: Claims handlers vs robots
Steve Grieve, chief information officer at Claims Consortium Group, explores whether machines really can take over from humans in a claims environment.
Profile: Oscar Treceno, IMIA
For six years, Oscar Treceno has juggled his day job as head of the engineering and energy department at Helvetia with the role of chairman of the International Association of Engineering Insurers. Post asked him about IMIA's role in today's market.
Blog: How insurers can use data analytics to differentiate their products
Insurers shouldn't use data analytics just to drive efficiencies but also to innovate in terms of risk management, writes Paul Dix, insurance strategy consultant at CGI UK.
Digital payment company to speed up claims payment
Digital claims payment company Optal is in talks with major UK insurers.
Effective use of Big Data is growing challenge for insurers, ABI warns
Using Big Data will be the biggest challenge to insurers James Dalton, director of general insurance policy at the Association of British Insurers has said.
Maas Global receives financial backing from Toyota Financial Services and Aioi Nissay Dowa
Finnish company, Maas Global has received investment from Aioi Nissay Dowa Insurance and Toyota Financial Services.
Insurtech driving IT investment plans of European insurers
Insurers in Europe are looking to insurtech acquisition and innovation in order to grow their businesses.
Blog: Automated claims aren't outlandish
Digital advances will allow insurers to automate smaller claims, predicts Graham Gibson, chief claims officer at Allianz, warning that technological agility and customer focus will be key to survival.
Robo insurance developer seeks MGA partner
An insurtech developer is looking to partner with an underwriter to further develop its Artificial Intelligence-based chatbot.
Roundtable: ADAS and the next step to driverless cars
Autonomous vehicles, drones and cyber innovation have been hogging much of the discussions as to how insurers can prepare themselves for the technology of the future. What can easily be overlooked is the complex technology that already exists in the…
Health insurer uses AI 'medical brain' to aid staff in decision-making
A health insurer is using an artificial 'medical brain' to improve its underwriting and claims.