Artificial intelligence (AI)
Who is liable if AI in healthcare fails and causes harm?
Law firm DAC Beachcroft’s Simon Perkins and Stuart Wallace reveal what could happen if a claim is made against a healthcare provider that relies on artificial intelligence to spot diseases.
Axa and Zego reject generative AI for pricing
Axa and Zego have ruled out using generative artificial intelligence for pricing due to compliance concerns.
Three key takeaways from ITC DIA Europe 2024
Artificial intelligence can be used to close the digital gap in insurance; meanwhile, some feel that generative AI is just a temporary hot topic, according to experts gathered at ITC DIA Europe, which took place in Amsterdam this week.
Q&A: Paul Stanley, 360Globalnet
Paul Stanley, CEO & founder of 360Globalnet, speaks to Insurance Post about the software firm’s growth, digital claims, and the benefits of no-code systems.
How insurers can up their claims game
Insurers love to talk about claims exaggeration, but David Worsfold asks: are they guilty of some exaggeration of their own?
Video Q&A: Mind Foundry’s Selim Cavanagh
Mind Foundry director of insurance Selim Cavanagh recently caught up with Insurance Post content director Jonathan Swift to discuss the use of generative AI within the insurance space.
How AI can place insurers in the green lane
Bill Brower, senior vice-president of global industry relations and claims sales at Solera, explains how artificial intelligence will be pivotal in moving the needle on insurer's environmental, social and governance goals.
Q&A: Marc Lewis, Ecclesiastical
Marc Lewis, underwriting director for the UK for Ecclesiastical, reveals how the insurer is embracing artificial intelligence plus its plans to grow the casualty business.
One in 10 claim images flagged for potential fraud
One in 10 images from claims have been flagged for fraud concerns, according to Kaye Sydenham, Verisk’s anti-fraud product manager.
Movers and shakers who made Insurance Post’s Power List 2024 revealed
This year’s Insurance Post Power List reflects how claims inflation combined with the Consumer Duty caused some providers to shift their focus and disruptors found it is easier to send a rocket into space than enter the UK insurance market.
Cristina Nestares, Admiral
Cristina Nestares, CEO of Admiral UK, ruffled rival’s feathers in 2023 by picking up the pace of innovation at the motor insurance giant and changing tack by snapping up RSA’s direct home and pet business.
Aki Hussain, Hiscox
Aki Hussain joined Hiscox in 2016 as chief financial officer for the Hiscox Group, before becoming group CEO in January 2022.
Nigel Walsh, Google Cloud
The number of deals insurers have been making with Google Cloud to finally deliver that seamless, personalised insurance experience that customers used to shopping via Amazon and streaming films via Netflix is ramping up.
What it takes to be a Power List player in 2024
Insurance Post’s Power List reveals today’s leading lights in the industry, the demise of big name digital disruptors plus who has shaken up the market in the last 12 months.
Insurance influencer argues AI scares the ‘antiquated’ industry
The insurance industry is terrified of AI, which could delay its adoption in the insurance industry, according to Instagram insurance influencer TheHardMarket.
Big Interview: Tara Foley, Axa
Tara Foley, CEO of Axa UK & Ireland, outlines how the business can now do intraday pricing, shares the provider’s growth plans, and reveals how artificial intelligence is changing ways of working at the insurer.
Axa reveals how AI is transforming the business
Axa UK & Ireland has 12 “between proof of concept and proof of value” artificial intelligence initiatives currently ongoing across the business, according to CEO Tara Foley.
Peppercorn accelerates B2B deal after funding round
Peppercorn AI raised £1.25m more than anticipated in its latest funding round, allowing the firm to bring plans for its first B2B deal six to nine months forward.
How generative AI can catapult insurance into the future
Graeme Howard, non-executive director at esynergy, explains how insurance companies that have traditionally been on the back foot can now surge ahead of technology-embracing banks by embracing generative artificial intelligence.
FCA to work with Big Tech on sharing data with insurers
The Financial Conduct Authority intends to examine how Big Tech firms’ datasets could unlock better insurance products, more competitive prices, and wider choice for customers.
How an AI-assisted motor claims handler cared for me
Editor’s View: Emma Ann Hughes shares how a recent call to her motor insurer highlighted why humans will always be needed to care for policyholders in their hour of need.
Q&A: Roi Amir, Sprout AI
Frances Stebbing speaks to Roi Amir, CEO of Sprout AI about how insurers can rebuild policy holders trust in artificial intelligence and why insurers need to bring customers along for the digital transformation journey.
Using AI to monitor claim health
Wayne Calderbank, group data and performance director at Claims Consortium Group, says artificial intelligence is enabling the monitoring of sentiment within the claims journey and ensuring potential problems can be identified and addressed.
Roundtable: Scaling up new technology while avoiding the pitfalls
Many commercial insurers and brokers are keen to adopt more automation and AI to drive efficiency and improve customer outcomes. However, the complex and bespoke world of corporate insurance means they face greater challenges than in the personal lines…