Artificial intelligence (AI)
Insurers putting ‘words into action’ utilising generative AI
More than half of insurers are already using generative AI in their organisation, according to research from Sprout AI and Opinum.
Media risks in the digital age
Analysis: David Worsfold examines the implications of the Online Safety Bill for insurers of content creators, publishers, website hosts and social media platforms.
How AI is shaping the future of insurance
With digital technologies disrupting every part of the insurance value chain, Vinay Nagwekar, director of insurance at Atos, considers how AI is shaping the future of insurance.
AI could become the ‘wild west of tech’ if it is not used appropriately
Artificial intelligence could take on unexpected behaviours, leaving consumers being treated unfairly with vulnerable customers hit the hardest, industry leaders claim.
Experts say AI has potential to ‘unlock’ legacy systems
Artificial intelligence could finally solve longstanding industry legacy systems issues and insurers who don’t get on board will be missing out, experts claim.
Trade Voice: Foil’s Simon Murray on unanswered questions around AI
Simon Murray, chair of the Forum of Insurance Lawyers’ cyber and technology sector focus team and partner at DWF, asks whether insurers ought to be wary of providing cover for ‘black boxes’ in the emerging AI sector.
Howden’s Peter Blanc on whether AI is the answer to Consumer Duty compliance
Peter Blanc, executive chairman of Howden UK and Ireland, examines the challenges inherent in the forthcoming Consumer Duty and asks whether artificial intelligence could help the industry meet its demands.
Insurtechs raise fears over AI regulation
Insurtech chiefs have raised concerns about the government's plans to regulate artificial intelligence, warning red tape could restrict innovation.
How artificial intelligence affects the art insurance industry
With artificial intelligence increasingly being used to verify the authenticity of works of art, Sam Barrett examines what owners and insurers should do when analysis and expert opinion differ on who painted a picture.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
Percayso Inform acquires Cazana; Andi sets up Oxford R&D lab; Aon appoints head of war and terrorism
Friday Round Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Use of data risks social harm, warns Lloyds Bank insurance director
The insurance industry’s increasing use of data risks is fueling financial exclusion, Lloyds Bank’s head of general insurance has said.
Insurers trapped with ill-designed systems, claims Peppercorn CEO
Nigel Lombard, Peppercorn founder and chief executive, believes insurers are trapped with processes that were designed very much on the provider’s agenda, rather than on the customer’s.
View from the Top: Markel’s Nick Line on what insurers need to get right in 2023
Nick Line, chief underwriting officer at Markel International, outlines why serving customers, recruiting talent and embracing new technology are front of mind this year.
Six key takeaways from Post's digital, data and technology breakfast briefing
Insurance Post recently gathered together a group of insurance technology experts to discuss the digital and data trends and developments the market can expect to gain traction on in 2023 and beyond. Jonathan Swift recounts some of the most notable…
Charting a course for ethical data management in Insurance
Data management strategies that work rely on trust. This means robust privacy policies and proper adherence to regulation. In the second part of a three-part series, Vikas Bhalla, EVP and head of insurance at EXL, explores how ethics can be central to…
2022 European Insurance Technology Awards - winners announced
Today Insurance Post is delighted to announce the winners of first ever European Insurance Technology Awards.
Webinar: Watch Ageas, Abacai and WNS discuss how insurance providers can unlock the power of ‘smart data’
In a post-pandemic digital economy, success in the insurance sector largely depends on an ability to offer an omni-channel experience for its customers built around their actual needs and requirements.
Webinar: Watch Aviva, First Central, Markel and Salesforce discuss the CX lessons every insurer should know
In a fast-changing market, insurers cannot afford to stand still. Covid accelerated the move to digital channels. Now cost of living pressures are adding to consumer demand for ever more competitive deals, outstanding service and a seamless customer…
Blog: Evolution, not revolution, is the way forward for insurtech
With seven in 10 digital projects not delivering on what they promise, it’s time to step back and take a more measured approach to digital innovation, argues André Symes, co-CEO of Genasys.
Blog: Don’t make your customers pay for your bad technology solutions
Across the insurance world, it’s often the end customer who’s left paying the price for a firm's failed attempts at digital innovation. Craig Olivier, Co-CEO of Genasys Technologies, explains how to stop this from happening.
Briefing: Going Blanc again - Lemonade and Trov, a tale of two US insurtech pacesetters and their different paths to the UK
With Lemonade entering the UK market this week in partnership with Aviva, Jonathan Swift reflects on the similarities between its push and that of Trov in 2016. Not least the role of Amanda Blanc.
Q&A: Roi Amir, Sprout.ai
Roi Amir has replaced Niels Thorne as CEO of Sprout.ai. He talks to Post about how his experience has shaped him to become an artificial intelligence leader, and how AI has the potential to unlock the future of insurance.
British Insurance Awards 2022: Technology Award - Vision Track
With its thirst for innovation, Vision Track continues to push the boundaries of possibility in telematics for the insurance industry.