Technology
Blog: How artificial intelligence will simplify insurance
While insurance is becoming ever more complex, insurers are being disrupted by digitally-led start-ups simplifying what insurers do for customers. Mike Downing, chief technology officer for the WPA Group, envisages long and complex policies with drawn…
Blog: The top 10 things insurers need to innovate
There is no single recipe for innovation but Carrie Robinson, head of innovation at Ageas, reveals her top 10 ingredients.
Aviva's Maurice Tulloch on all that insurtech hype
With technology reshaping the insurance industry, incumbents need to disrupt the very business models they helped create in order to meet fast-changing customer expectations, writes Maurice Tulloch, CEO, international insurance, Aviva.
Insurers slammed over poor online communication
More than two thirds of insurers do not answer questions from customers asked through email or social media, according to a survey.
Interview: Robin Smith, We Go Look
Jonathan Swift speaks to We Go Look CEO and co-founder Robin Smith about building an on-demand business that handles insurance claims and why the Crawford & Co acquisition means she has more time now for the "fun stuff"
Calamp introduces automated accident response service to improve claims handling
Telematics software provider, Calamp, has developed a vehicle risk management service to provide insurers with automated accident reconstruction and predictive vehicle damage assessment.
Roundtable: Digital is an attitude
Being a digital insurer isn’t about the aptitude but the attitude. This was the conclusion of a roundtable I chaired recently for Post, in conjunction with SSP.
Q&A - SmartChoice.pk CEO and co-founder Sibtain Jiwani
Smart Choice CEO and co-founder Sibtain Jiwani tells Jonathan Swift about the challenges of building a Pakistan-based insurtech business in an immature, yet potentially lucrative market.
BLM Law to use machine learning and data analytics to predict outcome of claims litigation
BLM law firm has successfully put together a data analytics platform led by Artificial Intelligence in order to help predict the result of litigation that could arise from claims.
Caytons Law offers new service to assist with cyber claims
Caytons Law has developed a claims process service for its insurer clients that offer cyber policies in order to correctly map risk and settle claims appropriately.
Insurtech driving IT investment plans of European insurers
Insurers in Europe are looking to insurtech acquisition and innovation in order to grow their businesses.
Insurers expecting ransomware claims to increase following Wanna Cry hack
Cyber attacks carried out with ransomware are becoming more common with the number of ransomware claims rising to 22.4% in 2017, CFC Underwriting has said.
AIG's Anthony Baldwin on claims, actually
Technology and innovation are important to the insurance sector but Anthony Baldwin, CEO of AIG, says while concentrating on these insurers must not lose sight of what is important to the customer: the claim.
This Month in Post: General election, summer holidays and expert opinions
With another General Election looming, the insurance industry will likely be holding its breath on what the incoming government will make of the insurance premium tax, the Ogden rate and whiplash reform.
2017 Post Claims Awards: Full list of winners
Covea notched up two team wins and NFU Mutual chief claims manager Matthew Scott (above) took home the Achievement Award at the Post Claims Awards last night at the Sheraton Park Lane, London.
Blog: Empowering customers through digitisation
Insurtech has arrived. There are daily headlines speculating how the technological revolution will impact the insurance industry and there’s no question that it will. In the second blog of this four-part series, Rachel Riley, managing director of global…
Insurers ‘will need to assess’ safety of driverless cars handover systems
Driverless car manufacturers should consider installing ‘phased handover’ functions to minimise the disruption when vehicles switch from autonomous to manual driving.
How insurers can protect themselves against cyber threats
In the current cyber insecurity, insurers need to review their management structure and their risk processes to protect their data and their customer’s data, say Matteo Coppola and Ofir Eyal, partners at the Boston Consulting Group.
In Depth: The GDPR time bomb
The implementation date of the General Data Protection Regulation is less than a year off but the industry’s attention is elsewhere, with issues like Brexit, the General Election and the discount rate looming large on the horizon
Roundtable: Digital: Brokers - Surviving the digital age
At a time when regulation and taxes are weighing heavily on their operations, brokers find they have to adapt to the digital age. At a Post roundtable, in association with SSP, they discussed how they can leverage new technologies to better serve their…
Hong Kong digital roundtable: five thoughts
In May Insurance Post held a roundtable with senior digital leaders from brokers, insurers, reinsurers and start-ups in Hong Kong in association with global interconnection platform and colocation provider Equinix.
My other life: Sean O’Regan, Scope Technologies, botany and zoology
O’Regan is a team leader at the telematics provider, with an interest in zoology and botany
Insurers should better explain cyber pricing to customers, survey finds
Seven out of 10 firms said insurers should do more to explain how they price cyber risk, according to a survey.
Neos investment will not disrupt partnership with Homeserve, Aviva says
Aviva Ventures’ latest investment into Neos will not affect its standing relationship with emergency repairs service Homeserve.