Technology
Amazon and Google shaping insurer communications of the future
Purely digital retailers such as Amazon and brand giants like Apple are potentially having a huge impact on expectations of insurance policyholders.
In Depth: Wearable Tech: More science fact than fiction, but is there a wearable future for insurers?
As wearable tech becomes more mainstream, what are the risks for the industry?
Interview: Indro Mukerjee, Watchstone
Against the backdrop of legal action and a fraud investigation, Jonathan Swift finds out how Indro Mukerjee is burying the Quindell past and focusing on the future.
Interview: Clive Clarke, Airmic
Incoming Airmic chair Clive Clarke talks to Burhan Khadbai about his journey to the role and the key issues facing the risk management and insurance communities
Tech Mahindra acquires software provider Target Group
Digital transformation consultants Tech Mahindra have agreed to acquire UK-based Target Group, buying 100% of the shares which have an enterprise value of £112m.
Watchstone CEO asks the insurance industry for ‘level playing field’
Watchstone CEO Indro Mukerjee has urged the insurance industry to give the group formerly known as Quindell a ‘chance’ and let it move away from its history.
2015 results show Watchstone Group on path to recovery
Watchstone Group saw a £16.1m loss of pre-tax earnings in 2015 – a year that marked widespread restructuring, asset sales and the appointment of a new CEO.
Sharing Economy: Taking a slice of the action
With the sharing economy growing year-on-year, what are the challenges and opportunities for the insurance industry?
Webinar live today at 11:00am: Digitalising and personalising the insurance customer journey
Insurance customers' expectations are evolving rapidly. Those firms that operate in the insurance space are now in direct competition with pure digital retailers, such as Amazon,and super brands like Apple when it comes to how they interact with, engage…
Insurers warned they will do a Woolworths unless they adapt to fill digital customer gap
Incumbent insurers that fail to be “customer centric” and adapt to the digital age are likely to go the same way as former high street giant Woolworths.
Allianz creates digital Asia analytics hub
Global giant Allianz has launched an innovation venture in Singapore for Asia.
Blog: Every click you make
The Insurance Fraud Bureau plays an important role as the central hub for sharing insurance fraud data and intelligence. However, there are new technologies that can help insurers detect during the online quotation process behaviours that may be…
IBIS 2016: Google has no plans to be dealer or manufacturer of cars
Entering automotive dealership and manufacturing is not the agenda for Google, delegates were assured at IBIS Global Summit 2016 in Barcelona today.
Blog: Five ways telematics will change insurance by 2025
Insurance telematics has come on leaps and bounds from the rudimentary fleet tracking devices first seen in the market. It’s now becoming ever easier for drivers to qualify themselves for more appropriately priced premiums. However, a look ahead to the…
Volkswagen telematics tie-up is ‘model for future’
Trak Global has tied up with Volkswagen to provide tech support for new drivers.
US consultancy Imaginatik to target UK and European insurers with Ingenin deal
US-based innovation consulting and software provider Imaginatik is to target the UK and European insurance sector after striking a partnership with Ingenin.
Blog: Ignite cooperation over anti-theft technology
A wave of keyless car theft has reversed the trend of declining claims losses for insurers. To find a solution, the industry should look back to the 1990s
Blog: Trolley or dolly? Machines, ethics and liability
The 'trolley dilemma' is a thought experiment from the 1960s that questions the ethical course of action when having to choose between two outcomes
Insurtech firm gets £200,000 in funding
A ‘disruptive’ insurtech firm specialising in risk management software has attracted £200,000 in debt funding.
Research editor's comment: Why we're the know-it-alls
Not that long ago I was involved in a discussion about the future of the modern world and was rather astounded to hear myself speak knowledgeably on the various aspects of the topic, compared with the other participants.
Blog: Digital initiatives shouldn't always start with the customer
While attempts to modernise customer-facing technology is laudable, if back-office functions have not been updated it can counterproductive
Blog: Uberisation of claims would be detrimental to customers in surge scenarios
Clive Nicholls, UK & Ireland CEO at Crawford & Company, disagrees loss adjusting will soon be disrupted by the 'gig economy'. He argues the industry cannot rely on freelancers to carry out claims surveys in surge scenarios.
Facebook investors back claims fraud detection start-up
An early Facebook investor has ploughed $10m (£6.8m) into a tech startup that uses artificial intelligence to detect fraudulent insurance claims.
Aviva seals exclusive deal with digital incubator Founders Factory
Aviva will be the exclusive financial services partner for digital accelerator and incubator Founders Factory over the next five years.