Opinion
RSA’s personal motor withdrawal was More Than inevitable
Content Director's View: Jonathan Swift reflects on RSA's withdrawal from personal motor and concludes it had been coming for a few years now.
Aviva’s Ryan Birbeck on the recruitment arms race in broking
View from the top: Ryan Birbeck, regional brokers director for UK&I GI at Aviva, addresses the fears brokers have about staff retention and lack of experienced staff.
How insurers can protect themselves against price pressure
As insurers battle an increase in claims volume and inflation, Rory Yates, head of strategy for EMEA and Asia Pacific at EIS, argues the industry must move established processes online.
CII’s Connell on vast implications of the FCA’s sustainability strategy
Trade Voice: Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, explains how the FCA’s approach to sustainability will permeate every aspect of the insurance industry.
Penny Black’s Social World: March 2023
Penny casts her eye over the Hot Topics of the month and digs into the charity endeavours by insurers in The Good Stuff
Why we need fire and brimstone over Consumer Duty
Editor's View: Emma Ann Hughes asks whether Old Testament-style regulation is required to push general insurers to meet the Consumer Duty requirements.
View from the top: Money and Mental Health Institute's Conor D'Arcy on how to help customers with mental health problems
Conor D'Arcy, head of research and policy at the charity founded by Martin Lewis, explains what general insurers must do to make the industry accessible for customers with mental health problems.
Open insurance: A reality or a pipe dream?
Blog: Karim Derrick, product and innovation director at Kennedys IQ considers how prepared the insurance industry is for introducing the concept of open insurance.
60 Seconds With... Heather Ootam, K2 International
Heather Ootam, business application manager at K2 International, shares her advice on planning for success, her passion for piano, and our natural world.
Time for insurtechs to grow up or say goodbye to funding
Editor’s View: If you want to survive as an insurtech, you need to prove you can survive on your own.
View from the top: QBE’s Emma Higgins on listening to what employees want
Emma Higgins, chief people officer at QBE International, argues that updating employment offerings in line with ideas from employees is the answer to the Great Resignation.
How payments can modernise the insurance sector
Multiple payment platforms and technologies leave insurers unclear where the payment function should sit and create fragmented IT architecture unable to support a single payment process. This creates a disconnect between the insurer and broker re payment…
Trade Voice: ABI’s Hannah Gurga on keeping things clear and simple
Hannah Gurga, director general of the Association of British Insurers, lays out how the findings of a recent survey highlight how the insurance sector can do better in the eyes of customers.
Why you would be wrong to write off Amazon’s insurance store
Editor’s View: While Amazon’s initial insurance sales may have failed to set the world alight, Emma Ann Hughes warns the industry should be still be scared because of the e-commerce giant’s track record on delivering the convenience consumers crave.
View from the top: WTW’s Edward Castles on why the hard market may almost be over
Edward Castles, managing director at WTW, examines the forces driving a return to soft market conditions and increasing rate reductions.
Is voice the solution to insurance fraud?
Blog: Nigel Cannings – founder of Intelligent Voice – discusses the role of machine learning and voice recognition in preventing fraud.
60 Seconds With... Bobby Gracey, Charles Taylor
Bobby Gracey, global head of fraud at Charles Taylor, tells Insurance Post about his philosophy of respect towards all colleagues, his love of country music, and the continuing influence of his late grandmother on his life.
Trade Voice: SIB’s Laura Hancock on what the Consumer Duty asks of brokers
Laura Hancock, chair of the Society of Insurance Broking, argues the forthcoming Consumer Duty represents a refreshing evolution rather than a revolution in how brokers deal with customers.
Hello...? Why do British insurers struggle to ‘do an Adele’ and conquer the US?
Content Director's View: With the sale of Admiral-owned Compare.com to Insurify, Jonathan Swift muses on why British personal lines insurers struggle to translate success at home across the Atlantic.
View from the top: Covéa’s Lisa Meigh on the changing attitudes towards apprenticeships
Lisa Meigh, people director at Covéa Insurance, argues that changes to the student loan system and high living costs could lead to a tipping point in attitudes towards apprenticeships.
Implications of shelving the autonomous transport bill
Blog: With the removal of the bill, Kennedy's corporate affairs lawyer Roger Davis, and partner Niall Edwards explore the implications for insurers, and how insurers can collaborate with other stakeholders during the waiting period.
Trade Voice: Apil’s Kim Harrison on why the time bar on childhood sexual abuse claims needs to be lifted
Kim Harrison, executive committee member at the Association of Personal Injury Lawyers, argues that an independent inquiry’s findings makes it clear the limitation period on childhood sexual abuse claims should be abolished.
Break down barriers rather than teaching women to jump higher
Editor's View: With International Women's Day returning on 8 March, Insurance Post editor Emma Ann Hughes says now is the time to stop teaching women facing barriers in their insurance career to jump higher, and smash glass ceilings instead.
View from the top: Zurich’s Anita Fernqvist on how changing the way insurance buys can be a driver for change
Anita Fernqvist, chief operating officer at Zurich, argues that buying products and services from social enterprises can help the insurance sector achieve its ESG ambitions.