Trade Voice: SIB’s Laura Hancock on what the Consumer Duty asks of brokers
Laura Hancock, chair of the Society of Insurance Broking, argues the forthcoming Consumer Duty represents a refreshing evolution rather than a revolution in how brokers deal with customers.
A lot has been written and said about the challenges being brought by the Financial Conduct Authority’s new Consumer Duty, but my take is that these new rules will principally reinforce much of the
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