Opinion
Why insurance customers are demanding more on payments
Blog: With cost-of-living concerns bringing the speed at which claims are paid to one of the top priorities for consumers, Darren Lane, business development manager at Solaris, explores why insurers need to move away from legacy technology to keep up…
60 Seconds With... LV's Fabio Goriup
Fabio Goriup, project manager at LV, shares with Post his enthusiasm for car maintenance, squash, and simple happiness.
Farewell Gibraltar, hello PRA - is the tide about to turn for new UK-regulated insurers?
Content Director's View: With non-standard motor insurer Lumun looking for Prudential Regulation Authority authorisation, Jonathan Swift asks whether we might be entering a new dawn for home grown insurance companies.
View from the Top: Partners&’s Phil Barton on brokers' role as advisers in an unstable world
Phil Barton, CEO of Partners&, argues that a tumultuous world has put paid to a transactional approach to insurance and says larger brokers need to put clients before shareholders.
What next for the Covid business interruption insurance saga?
In light of recent FCA’s review into the handling of Covid business interruption claims, Peter Hardy, insurance expert and partner at Reed Smith and Mark Pring, partner at Reed Smith argue that the legal fallout only just begun.
Trade Voice: MGAA’s Mike Keating on why the outlook for 2023 is positive
Mike Keating, CEO of the Managing General Agents Association, says that despite external challenges, MGAs continue to demonstrate their value to their insurer and broker partners.
Why insurance should be recession proof
Editor's View: Insurance Post Editor Emma Ann Hughes kicks the tires of insurance to see if the industry is right to be pessimistic about its prospects at the moment.
View from the Top: Markel’s Nick Line on what insurers need to get right in 2023
Nick Line, chief underwriting officer at Markel International, outlines why serving customers, recruiting talent and embracing new technology are front of mind this year.
Maximising market opportunities through differentiation and relevance
Blog: Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, discusses why modern producer relationship management systems are the key to delivering positive customer outcomes.
60 Seconds With... Bethany Thomas, Spring Insure MGA
Bethany Thomas, senior underwriter at Spring Insure MGA, shares fond memories of her wedding day, reveals her love of singing, and speculates on authorship debates surrounding the work of William Shakespeare.
Trade Voice: Cila’s David Ross on where the industry goes wrong on gaining customer trust
David Ross, executive director of the Chartered Institute of Loss Adjusters, argues that while the industry has a mountain to climb to gain customers’ trust, claims presents a simple and effective starting point.
How do you solve a problem like cyber?
News Editor's View: With high profile breaches becoming more and more common, is the industry well positioned to help small businesses with the growing threat of cyber attacks?
View from the Top: Hiscox’s Louise Marling on the never-ending quest for operational excellence
Louise Marling, chief operating officer at Hiscox UK, argues that while pursuing operational excellence is like looking for the pot of gold at the end of the rainbow, it is ultimately in the best interests of both the customer and insurers.
Telematics Watch: Why the cost-of-living crisis makes telematics more relevant than ever
The principle of telematics insurance has always been to reward safer drivers through lower premiums and, as household budgets are squeezed, Igo4 CEO Matt Munro explains why there is greater need than ever to highlight the economic benefits for consumers.
Trade Voice: Biba CEO on why brokers should listen to the Dalai Lama
Steve White, CEO of the British Insurance Brokers' Association, explains why brokers should listen to the Dalai Lama and be clear with customers about what "bang they are getting for their buck."
Why ditching Solvency II could be bad for insurers
Editor's opinion: With Prime Minister Rishi Sunak looking to revise the Solvency II rules, are insurers about to find out they have to be careful what they wish for?
View from the Top: Allianz's Helen Bryant on how insuring SMEs is a balancing act
Insurers must balance digital automation and human judgement if they are to effectively underwrite complex SME risks in the e-trading world, writes Helen Bryant, director of digital trading at Allianz Commercial.
Implications of illegal, unreported and unregulated fishing on insurance
Blog: Lindsay Getschel, outreach and engagement associate at Ocean Risk and Resilience Action Alliance explores the impact of illegal, unreported and unregulated fishing on the insurance industry.
60 Seconds With... Valeria Altavilla, Scheme Serve
Valeria Altavilla, schemes architect at Scheme Serve, shares her love of Depeche Mode, her dislike of red wine (despite her Italian roots), and her sage advice on self-betterment.
Trade Voice: CII’s Matthew Connell explains why the consensus on autonomous vehicles is worth the wait
Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, sets out the challenges ahead of insurers and other stakeholders that the emergence of autonomous vehicles will bring.
Is Direct Line’s profit warning a bellwether of more bad news to come?
Content director's view: Jonathan Swift reflects on what Direct Line Group's trading update, and decision to scrap its 2022 dividend, might mean for both it and the UK insurance market.
View from the top: Aviva's Winslow on how to ensure that the construction of safe and low-carbon buildings continues
Adam Winslow, CEO of UK & Ireland GI at Aviva, reveals the steps insurers will need to take to insure low-carbon building construction, and why more than a move from concrete to sustainable timber will be required.
How is the consumer's environmental conscience impacting motor insurance?
Blog: With consumers becoming increasingly conscious of climate change, there has been an increase in the ownership of electric cars, but even they aren’t completely innocent. Andy James CEO of Zixty, asks if environmentally conscious motor insurance…