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View from the Top: Markel’s Nick Line on what insurers need to get right in 2023

Nicholas Line

Nick Line, chief underwriting officer at Markel International, outlines why serving customers, recruiting talent and embracing new technology are front of mind this year.

Reflecting on my 25 years in the industry, with the last five as chief underwriting officer, I remain in awe at how the world and the insurance market continue to set us new challenges each year and

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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