Opinion
Trade Voice: Cila’s Marc Sweeney on navigating the evolving landscape
Marc Sweeney, president of the Chartered Institute of Loss Adjusters and director at Davies, says the professional body has a critical role to play in helping its members navigate challenges.
Insurers should stop boasting about paying 99% of claims
Insurers need to stop advertising themselves as being a panacea and be honest with customers if the industry is to be trusted, according to James Daley, managing director of Fairer Finance.
Briefing: DLG has its CEO, so what next?
Direct Line Group has finally announced who will be taking over the permanent role of CEO. But how big of a task is on Adam Winslow’s hands when he takes over in 2024?
Why claims don't get better with age
Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
Trade Voice: Mass’s Brown on whether whiplash reforms were worth it
Sue Brown, chair of the Motor Accident Solicitors Society, asks whether motor policyholders will ever see a ‘whiplash dividend’.
Addressing the biodiversity crisis in underwriting
Cody Dong, senior associate, and Arne Philipp Klug, vice president of MSCI Research, explain how insurers can take steps to reduce the risk of losses from deforestation, land-use change, overfishing, pollution and the introduction of invasive species.
View from the top: Ardonagh’s Claire Burrell on attracting and retaining talent
As students across the country collect their exam results, Claire Burrell, chief operating officer at Ardonagh Capital Solutions, reflects on why now, more than ever, it is essential for businesses to maintain flexibility across a full range of entry…
How usage-based insurance is gamifying driving
Alex Hamilton examines how usage-based insurance, artificial intelligence and insurtech partnerships are transforming the sector, gamifying experiences and encouraging better habits.
Trade Voice: MGAA’s Keating on why these are exciting times for MGAs
Mike Keating, CEO of the Managing General Agents Association, says the sector remains buoyant.
Time to stop treating travel insurance customers like idiots
Editor’s View: Emma Ann Hughes argues treating travel insurance customers fairly doesn’t mean treating them like an idiot only capable of ticking a box.
View from the top: Markerstudy's Fox on creating customer-centric insurers
Amanda Fox, chief customer officer at Markerstudy, outlines the key considerations for insurance businesses pursuing a truly customer-centric approach.
Why insurers need to up the ante on climate change
Caroline Elliott-Grey, product manager for UK and Ireland for LexisNexis Risk Solutions, says insurance providers should face up to the winds of climate change and use predictive modelling to mitigate risks.
Trade Voice: Apil’s Daniel Easton on cancer sufferers’ fight for parity
Daniel Easton, committee member at the Association of Personal Injury Lawyers, on why now is the time to make sure asbestos-exposed lung cancer sufferers get their rightful compensation.
Is Hiscox no longer the big bad BI wolf?
Editor’s View: Scott McGee considers how lessons can be learned from how Hiscox, which bore the brunt of the initial reputational hit from Covid-related business interruptions claims, has moved on.
View from the top: Axa’s Foley on the key to successful digital transformation
Tara Foley, retail CEO and incoming UK and Ireland CEO at Axa, says that insurers will struggle to evolve their services without the right talent.
Ensuring chronic pain doesn’t debilitate insurers
Adrian Marston, legal director in Clyde & Co’s Birmingham office, says chronic pain claims remain challenging for insurers.
Why motor insurers undervalue replacing damaged vehicles
With the FCA ordering Direct Line to review motor loss claims, Jeff Winn, founder of Winn Group, explains why some insurers are underestimating the cost of replacing damaged vehicles.
Loose lips can sink general insurance ships
Editor’s View: Emma Ann Hughes considers what the fallout from the clash between NatWest and Nigel Farage could mean for the general insurance industry.
View from the top: GRP’s Duncan Carter on cooling down a political hot potato
Duncan Carter, CEO of retail at Global Risk Partners, warns that a ban on paying commission to property-managing agents could backfire for leaseholders.
UK court ruling on Allianz insurance case highlights importance of policy wording
Blog: Rob Smart, chief technical officer at Mactavish, reflects on the impact of the Court of Appeal’s decision in the Brian Leighton (Garages) v Allianz Insurance case.
Trade Voice: Airmic on managing the climate risks of tomorrow
Julia Graham, Airmic CEO, argues the events of last month demonstrate the important of tackling climate risks in both the near and far term.
Could a motor insurance crisis become a political storm?
Content director's view: As Zurich pulls out of the personal lines broker market, and with motor far from being flavour of the month for investors and capacity providers, Jonathan Swift asks could a combination of withdrawals and lack of new competition…
How the Consumer Duty will create two kinds of insurers
While most firms are currently focused on simply getting over the line of the Consumer Duty deadline on Monday, insurance consultant Prakhar Agrawal says long-term providers should use the regulation as a springboard to digitise.
View from the Top: Aviva’s Adam Winslow on insurers’ critical role supporting Net Zero transition
Adam Winslow, CEO of UK & Ireland general insurance at Aviva, says out of sight downsides mustn’t be put out of mind as insurers support Net Zero transition.