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Blog: How intelligent automation and AI connect to speed up FNOL in claims management
The insurance market has seen an increase in take up of new AI and claims management software platforms.
Climate change: How will insurers be recognised by history?
Limiting global warming to 1.5°C is still possible. But here’s the bit you don’t hear talked about: The insurance industry has a pivotal role to play in making it happen.
Disrupt & innovate with artificial intelligence
As the insurance industry progresses in its adoption of artificial intelligence, it has become apparent that the capabilities provided by AI are a vital part for any insurer that aims to address customers’ demands and remain competitive.
Pet insurance - The Duck Creek way
It is anticipated that the pet insurance industry in the UK will see accelerated growth, with some estimates suggesting that by 2025 the sector will generate £1.5 billion gross premium per year.
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points.
What do insurance, politics and civil unrest have in common?
Civil unrest has doubled in the last decade and general strikes have quadrupled. This blog outlines the link between insurance and business interruption caused by civil unrest.
Leveraging social media research in the claims investigation process helps fight fraud, mitigate risk, and reduce cost
Fraud is as old as insurance itself. But with the rise of digitalisation, the sophistication of fraudsters has also evolved. This blog discusses how social media investigations can be a valuable tool in virtually any claims investigation process.
Reinsuring a war: The Ukraine invasion and its impact on insurance
Estimating the damage, risk assessments and the uncertainty of how the Ukraine war will unfold calls for insurers and reinsurers to adapt policies, claims and underwriting processes to a new reality.
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers.