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Future of insurance claims is a 'data first' approach
There is little doubt the insurance industry will need to adopt a ‘data first’ approach to provide effective claims management processes in the future.
Five key KPIs in insurance fraud detection and why you should be tracking them
Preventing, detecting and recovering payments on fraudulent claims are key objectives for SIU teams.
Breaking the barriers to insurance innovation
Insurance continues to push for modernisation and innovation but meeting the customer’s continually rising expectations for a seamless digital experience is no easy task.
Embedded insurance: Are insurers ready for a new business model?
Embedded insurance offers the potential of a rich seam of new business and lower-cost distribution. But, as a recent roundtable revealed, insurers are still figuring out how to get comfortable with their new partners.
Embedded insurance and cyber security
Embedded insurance is a hot topic in many insurer boardrooms across EMEA for all the right reasons. However, it is remiss to consider exploring embedded insurance innovations without considering security risks.
Evolving from systems of record to systems of insight and action
According to a recent study by McKinsey, “insurance market shapers,” those who boldly innovate, create significantly more economic value than their peers.
New data sources to enrich the insurance claims experience
Customer data management and identity solutions have emerged to allow insurance providers to process claims quicker from verified parties while adding appropriate review processes for high-risk claims.
Four questions with Marc Jones, CTO, Shift Technology
In this Q&A, Marc Jones, chief technology officer at Shift Technology, discusses the biggest challenges and opportunities facing insurers, and how machine learning and artificial intelligence is enabling insurers to derive insights from data in order to…
IoT drives innovation in insurance
The number of IoT connected devices is expected to increase to over one trillion devices by 2025, providing an enormous data set for insurance analysis.
Misstatements and errors: Opportunistic home insurance claims fraud adds up to millions
Two-thirds of home insurance consumers think it is somewhat, or completely acceptable to manipulate the information they provide to price comparison sites to keep prices down.
Embedded insurance meets pet insurance: What's the potential?
Embedded insurance has scope across different insurance lines and pet insurance has been identified as a market in need of a radical shake-up.
Alternative ways to resolve tenancy disputes
Alternative dispute resolution has been on something of a rollercoaster ride in recent years. While formal mediation meetings come first to mind, numerous ADR mechanisms have been developed to suit different legal processes.
How can data enrich the property claims journey from FNOL to payments?
A recent roundtable hosted by Insurance Post in association with LexisNexis Risk Solutions saw an expert panel discuss how data enrichment can be used from a post-loss perspective and what this change could mean for the future of property claims.
How can data enrich the motor claims journey from FNOL to payments?
Insurance Post in association with LexisNexis Risk Solutions gathered an expert panel to discuss how motor insurers can leverage data to improve the customer journey post-loss, improve efficiency and, ultimately, create a seamless claims process.
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders.
Christmas party tips for employers
2022 seems to be seeing the return to festive partying that the hospitality sector so desperately needs. This content provides Christmas party guidance for employers and highlights the importance of taking a few sensible precautions.
Making an insurance product factory: Using the right products, at the right time
This article shines a spotlight on how product factories can help insurers build and launch new lines of business quickly and efficiently.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering.
Q&A: Oleg Zadalia, LexisNexis Risk Solutions - What steps are insurers taking to tackle fraud?
Insurance Post surveyed counter-fraud specialists to understand the changing nature of insurance fraud and how fraud prevention strategies are evolving.
The competitive difference in digital adoption
In this article, Vincent Belloc, vice president, PayPal UK highlights why payments are a critical step in the insurance customer journey and, when done well, can create new opportunities for customer acquisition, increase customer loyalty and drive…
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction.
Other industries are investing heavily in AI - what can insurers learn from them?
In 2022, 25% of insurers will report widespread adoption of artificial intelligence. This blog highlights what insurers can learn about AI adoption from the automotive, retail and pharmaceutical sectors.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys.
Validating the ESG credentials of the insurance supply chain
Consumers, industry participants, civil society, regulators, and the media are all increasingly questioning the integrity of some of the ‘green’ claims made by companies and financial firms.