Artificial intelligence (AI)
Everest’s Bond says support is needed as AI saves employees’ time
Insurance workers need to be provided with clear opportunities as AI saves them time by executing tasks more efficiently, said Everest Insurance’s head of accident and health Lisa Bond.
Swiss Re’s Ladva on the advantages of human-touch AI
Insurers that empower their people to embrace artificial intelligence responsibly will be the ones that realise its full potential, writes Pravina Ladva, group chief digital and technology officer of Swiss Re.
Sompo’s Brady on juggling work with caring for his mother
Insurance professionals caring for relatives need flexibility, open communication and permission to step away from work when necessary, Sompo International’s Paul Brady has said.
Aon’s Dando says in-person mentoring is key for AI growth
Recognising the importance of hybrid and in-person work is central to AI innovation as well as being crucial to early careers development said AON’s chief broking officer Steve Dando.
Empowrd AI’s Walters says ‘experimentation’ crucial for insurance
Employees need to embrace “play and experimentation” with AI ahead of mastering the technology to promote growth, said Zoë Walters, founder of Empowrd AI, and leadership psychologist.
Insurance AI adoption can’t come at cost of critical thinking
Brokers, insurers and customers need to retain their critical thinking skills in the age of artificial intelligence, according to panellists at Dive In’s Distribution is Changing: Will You Lead or Follow? session yesterday (22 September).
Is AI decimating the insurance sector’s training ground?
As artificial intelligence removes grunt work, the first of two Dive In special episodes of the Insurance Post Podcast explores whether the technology is destroying the training ground of entry-level roles.
Unlocking fraud intelligence through better data sharing
Improved intelligence sharing, streamlined RAD processes and AI-driven tools are critical to tackling organised, sophisticated fraud, says CRIF’s Sara Costantini.
Zurich’s Pash on ensuring online service remains empathetic
Richard Pash, chief customer officer of Zurich UK, explains why digital innovation should make insurance more convenient without losing the empathy customers expect in life's most difficult moments.
Thinking differently about insurance’s neurodiverse talent
Emma Ann Hughes reveals how insurers are discovering that neurodiverse talent is not simply something to support, but a source of innovation, better judgement and stronger customer outcomes.
QuestGates’ Laker on designing the future of work
Greg Laker, CEO of QuestGates, argues artificial intelligence should remove routine work, not human judgement, enabling claims professionals to focus on the expertise and empathy that matter most.
Criterion’s Evans on neurodiversity as a competitive edge in claims
Helena Evans, managing director at Criterion, observes the skills many neurodivergent people bring - from pattern recognition to calm under pressure - make them ideally suited to modern claims handling.
Arch’s Reid warns against ‘slip into conformity’ with AI
Insurers need to have the confidence as well as the psychological safety to challenge artificial intelligence and contribute “creative tension”, according to Miriam Reid, head of business solutions at Arch Insurance International.
Dive In’s opening sessions disrupted by protesters
Environmental protesters have disrupted the opening two sessions of Lloyd's final Dive In Festival as they criticise the industry for hypocrisy with AI, fossil fuels, and for arms companies which supply Israel.
Lloyd’s chair claims diversity ‘central’ to Dive In’s replacement
Sir Charles Roxburgh, chair of Lloyd’s, kicked off the final Dive In festival this morning (22 September) by insisting diversity, inclusion and belonging will be “central” to whatever replaces the annual conference.
Former Google AI lead raises concerns over AI use in insurance
Toju Duke, former programme manager for responsible artificial intelligence at Google, has raised concerns about the potential impact of heavy AI use on the cognitive abilities of insurance workers.
Marsh launches AI-powered broker tool
Marsh has launched Broker WorkBench, an artificial intelligence-powered platform designed to assist Marsh’s brokers operating in the London market in serving their clients.
Woodgate & Clark’s Durkin worries as genuine claim footage is being chalked off as AI
A change in the government’s pub protection rules could potentially make insurers more exposed to fraud said Woodgate & Clark’s director of investigation Sarah Durkin as real footage is being falsely dismissed as fictious AI-generated content.
QBE’s Higgins explains why AI success depends on people
Technology can automate tasks, but Emma Higgins, chief people officer for international at QBE, says insurance leaders must ensure AI creates more space for judgement, collaboration and learning across the workforce.
ISC’s Powell on why women matter to the AI future of insurance
Carmen Powell, CEO of ISC Group, argues that insurers will achieve better artificial intelligence outcomes by ensuring women help lead transformation from the outset.
Link’s Jackson on building inclusion into insurance’s foundations
Alice Jackson, policy and executive engagement lead at Link, the LGBTQ+ Insurance Network, argues the lessons of LGBTQ+ inclusion show why future workplaces must be designed around people, not processes.