Artificial intelligence (AI)
Aviva’s ChatGPT push draws scepticism from ex-aggregator exec
A former price comparison executive has questioned whether ChatGPT can currently become the dominant force in insurance distribution, despite a recent push by Aviva and Moneysupermarket to establish an early presence.
Aviva to launch first UK ChatGPT insurance app
Aviva is set to be the first major UK insurer to launch an app on ChatGPT, Insurance Post can exclusively reveal.
Big Interview: Alistair Brighton, Marsh
In a softening market, Alistair Brighton, CEO of Marsh Commercial & Corporate UK, is doubling down on client retention, sector specialism and businesses to reinvest premium savings to drive sustainable growth.
Go Compare head warns insurers about rushing into using AI
Hoodi Ansari, director of data and operations for Go Compare, has issued a warning to insurers about acquiring the latest technology for customer support.
ManyPets CEO warns pet insurance is at inflection point
Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased.
Applied CEO outlines UK exit and future growth plans
Applied Europe’s CEO Tom Needs recalls why the business pulled back from UK, is going great guns in Ireland and how RiskHandler, Ratings Hub plus AI mean it still has a bright future.
Allianz transformation boss admits AI scaling difficulties
Allianz UK chief transformation officer Jason Howes has stressed the difficulty in delivering artificial intelligence solutions at scale.
Q&A: Greg Cole, And-E
Greg Cole, UK claims director at Aioi Nissay Dowa Insurance Europe, lifts the lid on the claims expansion that will see the business increase its UK claims headcount by 30% by the end of 2026.
How AI can help build the insurance workforce of the future
View from the Top: Amanda Vaughan, chief people officer at Axa UK & Ireland, outlines how UK labour market challenges are fuelling demand for new capabilities from the insurance workforce.
FCA insists it will regulate AI via existing frameworks
The Financial Conduct Authority’s artificial intelligence policy lead has said the regulator is taking an adaptive and positive approach to regulating AI, promising no new rules regarding the tech.
Cytora launches agentic AI product to manage mundane workloads
Cytora has launched an agentic artificial intelligence product targeting the mundane tasks underwriters and claims handlers have to carry out.
City Minister stresses need for regulation to aid insurtechs
Lucy Rigby KC MP, Economic Secretary to the Treasury of the United Kingdom, stressed the need for “proportionate” regulation to support insurtechs and maintain the UK’s leading position as an insurance hub.
Webinar: Watch Blink, Collinson and Visa discuss the reality of instant claims
The insurance sector is still weighed down by inefficiencies and fragmented processes when it comes to claims servicing and settlement.
Adiona founder and CEO Paul Harvey passes away
Paul Harvey, founder and CEO of motor insurance insurtech Adiona, has passed away.
Insurer CEOs bet big on AI and M&A for growth
Insurance chief executives have artificial intelligence, dealmaking and ESG strategy at the heart of their growth plans for this year, according to KPMG.
Insurance AI chatbot launched, powered by unrivalled journalism, research and data
Insurance Post is pleased to announce the launch of Insurance Pulse, a UK insurance AI chatbot, powered by unrivalled journalism, research and data.
Nine in 10 bosses expect AI to take over claims admin
Nine in 10 senior insurance professionals expect end-to-end claims administration to be managed by artificial intelligence within 24 months, according to data from embedded insurance provider EIP.
20 insurtechs go head-to-head for Lloyd’s Lab cohort 16 spots
Lloyd’s Lab ran a pitch day for its 16th cohort yesterday (4 March), with 20 businesses competing for a place in the 10-week accelerator programme.
Deepfake fraud is becoming more difficult to spot
40% of people are not able to spot a real image of damage included as part of an insurance claim, as artificial intelligence increases in its ability to deceive.
FCA’s tech request and my less than ‘appy’ experience
Editor’s View: The Financial Conduct Authority is calling for more insurers to test their tech through the regulator’s sandboxes but if Emma Ann Hughes’ clunky app experience is anything to go by, the sector may need to fix the basics first before…
Allianz CEO outlines strategy to manage expenses
Despite volumes remaining fairly stable in 2025, Allianz UK CEO Colm Holmes has outlined how the insurer managed to increase profitability by 30%, including the 650 redundancies it made last year.