Pet insurance
Open GI’s partnership; Axa’s climate platform; Biba’s fresh face
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Jason Storah, Aviva
Jason Storah has been busy steering Aviva’s UK & Ireland General Insurance business through a period of significant change.
MoneySuperMarket adds home and pet insurance to ChatGPT app
MoneySuperMarket has made it possible for customers to re-run quotes for home and pet insurance, credit cards and loans in its ChatGPT app.
Consumer trust and claims satisfaction rates on the rise
Both trust and claims satisfaction rates among insurance customers are on the rise, according to new data from Fairer Finance.
Allianz drops LV rebrand plans
Allianz UK and LV have announced a new multi-year partnership to continue distribution of insurance under the LV= brand, despite previously planning to phase the brand name out in 2026.
Defaqto argues vet reforms unlikely to lower pet premiums
The Competition and Markets Authority’s reforms to the UK veterinary sector are set to reshape the pet insurance market but are unlikely to result in lower premiums, according to Defaqto.
Agria in consultation with redundancies at risk
Agria Pet Insurance has confirmed to Insurance Post that it is currently in consultation around a restructure, with redundancies already affected.
IFB’s Jallow reveals new strategies to fight insurance fraud
Trade Voice: Ursula Jallow, director of the Insurance Fraud Bureau, warns fraud never stops evolving but by collaborating, sharing intelligence, and embracing smarter technology, the insurance industry can stay ahead.
Throwback Thursday: Churchill’s pet plan
Insurance Post’s Throwback Thursday steps back in time to March 1996 to remind you what was going on this week in insurance history when Churchill was hoping to buy Petplan.
CMA sets out reforms for ‘outdated’ vet market
The Competition and Markets Authority today (24 March) set out its final report into the pet and vet market, with some legally binding reforms due to come in over the next couple of years.
When pricing wags the dog: Pet insurers seek control
Rising veterinary costs, fragmented data and price-led competition are leaving the pet insurance market struggling to stay in control. Industry leaders say collaboration, clearer products and smarter use of data will be key to restoring balance.
ManyPets CEO warns pet insurance is at inflection point
Luisa Barile, group CEO of ManyPets, has warned pet insurance is at an inflexion point when it comes to profitability, meeting customer expectations and artificial intelligence changing how policies are purchased.
Aviva’s UK PL premiums up by half with help from Direct Line
Aviva has today (5 March) released its 2025 financial results, boasting a 50% increase in UK personal lines revenue.
Holmes ‘not surprised’ at increased pet insurance competition
Allianz UK CEO Colm Holmes has said that while he is “not even remotely surprised” at the number of new entrants into the pet insurance market, he is not worried about competition.
Pet insurers with the most satisfied customers revealed
Fairer Finance’s latest survey shows the impact of an animal’s age on policyholders satisfaction with their pet insurer, plus which provider has the happiest customers is revealed.
Waggel names new CEO as co-founder steps down
Insurance Post can reveal Waggel’s founder and CEO, Andrew Leal, is stepping down after nearly eight years at the business he launched with partner Ross Fretten.
Will the CMA tame pet insurance costs?
In the latest episode of the Insurance Post Podcast, deputy editor Scott McGee (and proud puppy owner to Ozzy) digs into why pet insurance costs have soared and whether the Competition & Markets Authority’s proposed reforms of the veterinary sector could…
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
Aviva to launch pet insurance product this year
Insurance Post can exclusively reveal Aviva is developing its own pet insurance product, with a view of launching in Q4 this year.
Aviva’s Storah tackles gap between price and value
Aviva’s UK GI CEO Jason Storah has said the Financial Conduct Authority’s Consumer Duty has prompted a deeper focus on customer needs, exposing a disconnect between a price-driven market and what policyholders actually care about.
ManyPets sends all claims through AI agent
ManyPets now has all of its pet insurance claims reviewed and assessed by its artificial intelligence agent, Millie.