Automation
Analysis: Tackling the skills shortage
The insurance industry is facing a huge skills shortage, with employers struggling to find ways to attract and retain top talent
Analysis: 5G ready: Super signal surge
Powerful 5G smart tech devices are expected to be rolled out this year. They are anticipated to overtake 4G in terms of reliability and innovation, as well as increasing data speeds, resulting in faster downloads and increased capability for digital…
FCA unveils reforms to become highly data-driven
The Financial Conduct Authority has refreshed its Data Strategy, first published in 2013, and set out a “transformation plan” to become a highly data-driven regulator.
Analysis: What's on the horizon for 2020?
For an industry that strives to understand and manage risk, uncertainty is not something that is relished. But with some market hardening, a final report from the Financial Conduct Authority on pricing practices and the possibility of Brexit all on the…
Consumers are ready for auto-switching, says Go Compare CEO Crummack
Consumers are ready for greater use of auto-switching services across many areas of household bills including home and car insurance, Go Compare CEO Matthew Crummack has said.
Spotlight: Autonomous Vehicles: Is your cargo safe on board an autonomous vessel?
Autonomous vessels and sailing has certainly grabbed many of the shipping – and even day-to-day – headlines in recent times
Spotlight: Autonomous Vehicles: The insurance implications of a driverless marine cargo market
Similarly to developments in the auto industry, unmanned seafaring vessels could become prevalent in the future. But today the trend is towards partial autonomy. Valerie Hart looks at the prospects of improving vessel performance and safety, hurdles, and…
Spotlight: Autonomous Vehicles: Is automation the answer to insurers’ nightmares or a dream come true for thieves?
At every trucking fair and trade publication and in each promotional video the industry is demonstrating the advances in autonomous commercial vehicles
Roundtable: Getting over the back office blockade
Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need…
Blog: Future-proofing the broker model
The insurance market seems stuck on the idea that digitisation and a move to app-based insurance products, will negatively impact brokers. Inzura CEO Richard Jelbert explains why they should be seen as an opportunity instead.
Interview: Jonathan Hewett, Thatcham CEO
Jonathan Hewett replaced Peter Shaw as CEO of Thatcham Research in January this year. He spoke to Post about Thatcham’s 50th anniversary, vehicle 2.0 and the trends in the motor industry.
Blog: Reimagining insurance by learning from API innovation in other financial services
Application programming interfaces are now key to unlocking new sources of value for financial institutions. So much so, Cytora CEO Richard Hartley argues even the most traditional firms can digitally transform if they get the right data infrastructure…
Scrap target times and frivolous bureaucracy to help vulnerable customers, suggests DLG claims head
Insurers need to ditch standard practices like target times in contact centres and avoid unnecessary bureaucracy if they are to meet the needs of vulnerable customers, according to Direct Line Group managing director of claims Jessie Burrows.
Analysis: Under the skin of Lloyd's Blueprint One
Lloyd’s has published Blueprint One: the first of a number of ‘blueprints’ it intends to produce over the coming years as it overhauls the market for the 21st century
Lloyd's releases 2020 modernisation plan
Lloyd’s has published the first blueprint for its market modernisation strategy, detailing how it will begin to deliver proposals it consulted on earlier this year in 2020.
Thatcham publishes guidelines for autonomous vehicles
Thatcham has published guidelines to help transition vehicles from assisted to automated driving.
Motor premiums could be slashed by 60% from driverless cars
Adoption of autonomous vehicles could wipe 60% off motor premiums, lawyers have said.
Special Report: The future of personal lines insurance: Expert view
The insurance industry needs to understand the demands of its future customers if it is to satisfy their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a…
Trade Voice: Lee Elliston, LMA
Lee Elliston, Lloyd’s Market Association claims director, considers what the claims workforce of the future is likely to look like.
Spotlight: SME market: Where do the biggest opportunities lie for brokers in the SME market?
There seems to be a significant number of drivers for change in the SME market, which begs the question how the relationship between brokers and these clients will change. Edward Murray looks at the opportunities available for intermediaries to remain as…
Roundtable: Digital Transformation – to what extent has hype turned into action?
While the topic of digital transformation has been around for the past decade, consultancies continue to warn that further transformation is required. Post, in association with Marklogic, held a roundtable with senior figures from the insurance industry,…
Analysis: The future of pricing - A responsible revolution
Change is hitting insurers at a much faster pace than ever before. Are they ready to keep up and able to re-establish some of the trust that has been lost?
Analysis: The future of pricing – Data and technology
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges as they move to this brave new world.