Special Report: The future of personal lines insurance: Expert view
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The insurance industry needs to understand the demands of its future customers if it is to satisfy their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out
Nigel Edwards, head of UK and Europe and SVP Insurance, EXLUK insurers are all aware that they need to prepare for the future, taking a digital-centric approach and
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