Roundtable: Getting over the back office blockade

Fincons roundtable
Back row, l-r: Christian Kitchen, head of technology and innovation, Miller Insurance Services; Carlo Nebuloni, transformation director, Axa UK and Ireland; Turlough O’Brien, head of IT, Aviva; Peter Howard, head of change, Willis Towers Watson; and Riccardo Palombella, head of insurance business development, Fincons Group. Front row, l-r: Stephanie Smith, chief operating officer, Allianz; Juliet Sharman, IT business partner, MS Amlin; Nick Hansford, head of software engineering, LV General Insurance; Adam Mitchell, head of risk innovation, Chaucer; Giuliano Altamura, financial services business unit manager, Fincons Group; and Charlie Blackburn, co-founder and chief technology officer, Azur Underwriting

Digitalisation remains the juggernaut that insurers cannot sidestep if they are to remain relevant. However, they risk falling behind more agile rivals if they fail to modernise their back offices: the beating heart of the business which might be in need of more than a bypass operation, although a full transplant could be too costly. Post brought together figures from around the industry to discuss what insurers need to do to overcome their past to transform their future, at a roundtable in association with the Fincons Group

Are insurers actually being held back by their legacy systems?

Turlough O’Brien: I’d say undoubtedly. We’ve got platforms that are older than I am. If we take examples from any other industry, that

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