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Lloyd's releases 2020 modernisation plan

The Lloyds building in London

Lloyd’s has published the first blueprint for its market modernisation strategy, detailing how it will begin to deliver proposals it consulted on earlier this year in 2020.

The blueprint, entitled Blueprint One, will be the first in a series of updates that will be issued at least annually as the market implements the six proposals it unveiled in May in its Future at

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Hidden risks in insurers’ culture and misconduct data

Insurers are under growing regulatory pressure to treat non-financial misconduct as a core conduct risk, according to Loka Venkatramana from Pathlight Associates, who says they should use cultural and behavioural data with the same rigour as financial metrics to identify and address problems before they damage customers, staff or the market.

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