United Kingdom (UK)
Biba unveils 'resilience' theme for 2021 manifesto
The British Insurance Brokers’ Association has launched its 2021 manifesto with the heading of ‘Resilience’ as it highlighted the ways it said brokers can help as the UK adapts to a post-pandemic normal after Brexit.
Zurich’s Richard Pash says insurers must follow as going green becomes mainstream for consumers
With environmental concerns front and centre for consumers when making their buying decisions Richard Pash, UK chief customer officer for Zurich, argues that the insurance industry needs to understand the issues and deliver relevant, specific and…
Blog: Down at the bottom of the garden - insuring outbuilding offices
Wealthier individuals are making the most of their sheds and outbuildings while working from home. Iprism private clients team manager Amie Wright ponders the insurance implications of this rising trend.
Kelly Lyles joins insurtech Cytora
Cytora has added Kelly Lyles former CEO of client and country management at Axa XL to its advisory board.
Intelligence: State insurance - The last resort
The global pandemic of 2020 saw insurers stepping back from coverage in some areas of the market and led to calls of a Pandemic Re backed by the government. Post asks if the government can and should step into the void as the insurer of last resort
LV, Zurich, Hiscox and Davies Group discussed how automation-driven claims could become a greater USP in the battle for consumer hearts, minds and wallets
It has never been more important for insurers to fine tune and promote the claims journey as a unique selling point. So how can intelligent automation be a fantastic tool in building trust in an insurance brand?
Analysis: More uncertainty for BI policyholders over losses beyond first lockdown
Many business interruption policyholders may only be able to claim for losses suffered during last year’s first coronavirus lockdown, with cover for subsequent losses depending on factors such as the wordings of their policies and their renewal date.
Loss adjusters detail payout push post Supreme Court BI case as notifications leap
The number of notifications of business interruption claims posted on Acturis’ system increased by a multiple of 500 in the week after the Supreme Court ruling, Post can reveal.
Blog: Technology at the forefront of claims management
Covid-19 has impacted all areas of life but for the insurance market the fundamental shift to remote working has created new challenges and nowhere has this been more evident than in claims management, blogs Tony Russell chief commercial officer at…
Penny Black's Social World: February 2021
Charity contributions, championing cricket and continuing challenges
Editor's comment: How will the class of 2020 fare?
The traditional school ‘Class of 2020’ had a tough year – my son proudly wears his year six leavers’ hoody but thanks to Covid-19 he never got to sit his SATS or say goodbye to class mates.
Inside Out: I am a broker and a leaseholder – insurers and FCA must push for cladding crisis solution
Post invites industry insiders affected by key issues they believe insurance is getting ‘inside out’ to share their perspective and state their case for change. Here a broker talks about how leaseholders are getting a rough deal.
Interview: Paul Coleman and Allison Hughes, Peach Pi
Last October saw the launch of Peach Pi, an insurance brand pitching itself to the UK’s micro-SMEs, freelancers and entrepreneurs. Harry Curtis caught up with managing director, Paul Coleman and Allison Hughes, head of distribution to learn about how the…
Ex-BGL boss Matthew Donaldson moves to Chill
Matthew Donaldson, former CEO of BGL, has joined Three Rock Group as chairman.
Willis Towers Watson’s Garret Gaughan on reputational risk
Garret Gaughan, head of the global markets property and casualty hub at Willis Towers Watson, analyses the challenges around reputational risk and the growing focus by businesses on the potential pitfalls and actions needed.
Analysis: On the trail of e-scooter trials
Policymakers, retailers and environmentalists hope that e-scooters will be a green saviour. Trials to ascertain the risks are ongoing, as the insurance industry watches on with a wary eye.
Robert Kuchinski replaces Lloyd’s bound Patrick Tiernan as IUA chair
Robert Kuchinski, deputy chairman of the International Underwriting Association and head of commercial insurance at Zurich UK, has been elected as the new chairman replacing Patrick Tiernan who will be leaving Aviva to become chief of markets at Lloyd’s.
Insurers wary of CMC influx following whiplash reforms
Insurers are concerned that the implementation of whiplash reforms will result in an increase of personal injury claims management companies if fee caps are not introduced.
Michael Colao moves across to global CUO for cyber at Axa XL
Axa XL has named Michael Colao as global chief underwriting officer, cyber, reporting to the recently promoted global CUO for financial lines, Libby Benet.
CMC fee caps: Are proposed tariffs too generous or will they drive a choice exodus?
Insurers have argued that proposed fee caps for claims management companies may be too generous, while the claims sector has cautioned measures could reduce choice and service quality.
Spotlight: Adas technology - Staying ahead of the curve
With the accelerating introduction of Advanced Driver Assistance Systems features, early understanding and reaction to the impact of this technology are critical in managing the customer experience and achieving the benefits it delivers through claim…
Spotlight: Adas technology - Educating policyholders on the repair process
By 2022 the European Union will make some advanced driver assistance systems mandatory for new cars. Ed Murray asks how the market is preparing for this and how it is keeping up with the current Adas equipped cars in the car park
WCI calls on industry to help deliver 10,000 computers for schools
The Worshipful Company of Insurers has called on the industry to donate the money and equipment needed to supply 10,000 computers to schools so that all children can access online learning.
MS Amlin Underwriting hires Bank of England's Vishal Desai as CRO
MS Amlin Underwriting has appointed Vishal Desai as chief risk officer joining from the Bank of England where he holds the role of acting head of division general insurance risk specialists & chief actuary.