United Kingdom (UK)
Gallagher adds Elliot Miller to lead Scotland, Northern Ireland and the North East of England
Gallagher has appointed Elliot Miller, formerly of CNA Hardy and QBE, as regional managing director for Scotland, Northern Ireland and the North East of England, Post can reveal.
Malcolm Hyde to depart CILA after 13 years
Malcolm Hyde, executive director of the Chartered Institute of Loss Adjusters is set to leave the institute in the summer after almost 13 years in the post.
Blog: Why customer service scores are falling behind consumers’ expectations
Chris Mcilduff, chief customer officer at Davies Group, mulls what insurers need to do to keep up with changing customer expectations as the level of customers experiencing service issues with organisations increases.
Blog: HR’s role in insurance during and after the pandemic
Specialist Risk Group people and culture director and managing partner Joanne Wright mulls the skills firms will have to embrace post-pandemic.
PRA flags climate change and silent cyber in Dear CEO letter to insurers
The Prudential Regulation Authority has warned insurers on the need to consider silent cyber exposures and that progress on embedding supervisory expectations on climate change has not been consistent across all firms.
Aviva on hunt for CFO as Windsor heads to Persimmon
Jason Windsor has resigned as chief financial officer and director of Aviva with effect from July 2022.
DfT denies smart motorways debuted prematurely as rollout paused
The decision to pause the introduction of new all lane running smart motorway schemes, which saw 39 deaths between 2015 and 2019, until five years’ worth of data is available has been welcomed by insurers.
CII appoints Jonathan Clark as interim CEO
The Chartered Insurance Institute has named Jonathan Clark as interim CEO with immediate effect as Sian Fisher heads towards exiting the organisation at the end of March.
Aspen launches ESG integration initiative ‘Project Leaf’
Aspen has formally launched Project Leaf, an environmental, social and governance integration strategy that will incorporate ESG information into the decision making process for its credit and political risk portfolio.
First Underwriting targeting 30% growth after £1bn capacity deal
Managing general agent First Underwriting has revealed a five-year £1bn capacity deal with Accredited Insurance (Europe).
Building material shortages pile on the pressure
With building material shortages expected to continue into the 2022, loss adjusters and insurers have been urged to work together to support the repair sector.
Analysis: Loss adjusters’ BI avalanche experience – from portals to what comes next
Loss adjusters have praised the use of technology to meet Covid-19 related business interruption claims and called for more enhancements as the market adapts its systems and approaches.
Interview: Stuart Hardy, Forum of Insurance Lawyers
Stuart Hardy, partner at BLM, was appointed as president of the Forum of Insurance Lawyers in November last year, succeeding Jennette Newman. He spoke to Post about his plans for the next year, challenges facing the industry, how the whiplash reforms…
QBE’s Jason Harris on three challenges for 2022
For many, the start of a new year is a time to reflect, reset or retune for the future. Jason Harris, CEO of QBE International, shares three things on his mind for 2022 – two quite broad, one much more specific – that he believes the industry needs to…
Willis Towers Watson rebrands as WTW
Willis Towers Watson has rebranded as WTW and swapped its stock market ticker symbol.
Aviva strikes five-year motor deal with Prestige; Aston Lark inks two more deals; Adiona partners with Duck Creek; and Corvus reveals London market buy
For the record: Post wraps up the major insurance deals, launches and investments of the week.
Penny Black's Social World: January 2022
Deciding donations, sports subsidies and beautifying beaches
KPMG appoints Trevor Jones as head of insurance practice
KPMG has appointed Trevor Jones as the new head of its insurance practice, replacing Simon Ranger.
Neil Robertson steps up to Canopius group CEO role
Canopius has appointed Neil Robertson as group CEO with Michael Watson continuing as group chairman.
UK General names David Boulcott as CUO
UK General has appointed David Boulcott as chief underwriting officer, replacing interim CUO David Brown, with effect from 1 January 2022.
Markerstudy to keep BGLI brands, staff and management after £400m deal
BGL Insurance is a “complementary fit” with Markerstudy’s existing distribution business and provides cross-selling opportunities as the firm grows to close to six million customers, according to group underwriting director Gary Humphreys.
Editor’s comment: Damned if you do and damned if you don’t
A New Year. A fresh start. Resolutions decided and hopes of a better – the best – version of me to come. Isn’t this how every year starts and yet how easy is it to do this? Most of us might change one thing or just take steps towards changing one thing…
Analysis: Rewiring the electric vehicle skills gap
Repairers must patch up their skills to keep pace with growing demand for electric vehicles but bodyshops say labour rates and current take-up levels are holding them back
BGL’s Peter Thompson on the blended experience the customer of 2022 wants
Intuitive, market-leading tech, coupled with a customer services team who understand the products inside out and have the right listening and empathy skills are key to providing the best customer experience this year and beyond, says Peter Thompson, CEO…