United Kingdom (UK)
BGL’s Peter Thompson on the blended experience the customer of 2022 wants
Intuitive, market-leading tech, coupled with a customer services team who understand the products inside out and have the right listening and empathy skills are key to providing the best customer experience this year and beyond, says Peter Thompson, CEO…
Preview: What will 2022 bring for the insurance market?
Post spoke to market experts to get their predictions for what 2022 will look like.
60 seconds with... Harry Curtis, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post reporter Harry Curtis let us in on a few secrets.
60 seconds with... Emmanuel Kenning, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post senior reporter Emmanuel Kenning let us in on a few secrets.
Lloyd's ESG guidelines slammed as 'inadequate'
Environment, social and corporate governance guidelines published by Lloyd's of London at the end of October have been branded as "inadequate" by campaigning groups in a letter to the corporation.
Insurers back calls to end abuse of customer service workers
Insurers and the Institute of the Customer Service are calling for tougher legislation to stop people abusing staff in customer-facing roles.
Q&A: JLU's Dipesh Patel on Covid travel changes
Dipesh Patel, senior underwriter at Jackson Lee Underwriting spoke to Post about brokers' roles in ensuing policyholders have the right travel cover, how travel cover is changing and his advice to policyholders looking to travel during the pandemic.
60 seconds with... Jen Frost, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, Post news editor Jen Frost let us in on a few secrets.
60 seconds with... David Whittam, Insurance Post
To celebrate Insurance Post's new regular column where we spend 60 seconds getting to know the middle mangers in the insurance sector, chief production editor for Insurance Post David Whittam let us in on a few secrets.
Insurers warn of supply chain issues heightening the impact of windstorms
Insurers have reported a spike in claims following storms Arwen and Barra with fears remaining that remediation work could be significantly delayed due to building material and labour shortages.
SaaS provider Genasys secures £12m investment from Frog Capital
Insurance software-as-a-service provider Genasys has secured a £12.25m investment from Frog Capital, which will see it grow its operations around the world.
CII reinstates historic funding model for local institutes
The Chartered Insurance Institute is returning to its historic model for local institute funding for 2022 having reduced grants overall this year in a process it said previously had been designed to help manage resources during the pandemic.
Review of the Year 2021 – Claims and legal
Post spoke to loss adjusters and lawyers to get their thoughts on the highs and lows of 2021.
Review of the Year 2021 – Brokers and MGAs
Post spoke to brokers and MGAs to get their thoughts on the highs and lows of 2021.
Review of the Year 2021 – Insurtech
Post spoke to insurtechs to get their thoughts on the highs and lows of 2021.
Q&A: RSA's Laura Spiers and Rospa’s Becky Hickman
RSA head of social impact and ESG Laura Spiers and the Royal Society for the Prevention of Accidents relationship director Becky Hickman spoke to Post about their joint campaign 'Fall Fighter' to help tackle falls at home.
Jensten reveals £36m cost for four deals in 2021 financial year
Jensten Group has posted a £13.57m post-tax loss for the year ended 31 March 2021 as turnover rose 24% to £21.44m.
Mike Crane replaces Steve Maddock as MIB chairman
The Motor Insurers Bureau has named the managing director of LV Broker and CEO of Legal & General general insurance Mike Crane as its next chairman, succeeding Direct Line Group’s chief operating officer Steve Maddock.
AIG takes Graham Fulcher from Chubb as international GI chief actuary
American International Group has recruited Graham Fulcher for the newly created role of international general insurance chief actuary.
Paul Cooper to return to Hiscox as group CFO
Hiscox has named Paul Cooper as group chief financial officer joining from asset manager and life insurer M&G where he is currently interim group CFO.
Vox Pop: Regulation 20 years on from the FSA coming to power – part two
The Financial Services Authority came into force on 1 December 2001. In this anniversary month, in the second of a two-part vox-pop series, Post asks compliance experts for their thoughts on topics including the accountability of the Financial Conduct…
Ardonagh’s Phil Bayles on the question of selling to a seller
Phil Bayles, chief commercial officer at Ardonagh Advisory, reviews the lessons learned from his time at Aviva and advises brokers to do due diligence when selling their businesses to avoid ‘seller regret’.
Review of the Year 2021 – Insurers
Post spoke to major insurers to get their thoughts on the highs and lows of 2021.
Broker Insights targets UK growth and entering US market after £6m raise
Insurtech Broker Insights has raised more than £6m in a Series A funding round led by Mercia investing from its Northern Venture Capital Trust funds.