BGL’s Peter Thompson on the blended experience the customer of 2022 wants
Intuitive, market-leading tech, coupled with a customer services team that understand the products inside out and have the right listening and empathy skills are key to providing the best customer experience this year and beyond, says Peter Thompson, CEO of BGL Insurance.
For those of us who work with customers every day, we understand that their needs continually evolve and successful businesses are the ones that adapt and change with their customers.
However, the
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