LV
General insurer review of the year: The nearly year
Jonathan Swift looks back over 12 months in which many market- changing events didn't materialise and finds out what industry leaders think may be in store for general insurance in 2011.
Underwriting Service Awards 2010 - QBE scoops team of the year
Over 200 underwriters packed into the Grange City hotel in London last night for the inaugural Underwriting Service Awards from Post, rewarding excellence and achievement in general insurance underwriting.
Rok closure could boost small contractors
The fall-out from the closure of Rok's maintenance business could lead insurers to turn to smaller building repairers in the future, according to one such firm.
PSTF: Technology was vital to LV's resuscitation
Technology was "the single biggest obstacle to success — and the biggest enabler" in turning around the insurer's fortunes, according to LV's general insurance managing director.
LV boss pledges growth to £1bn by 2015
LV direct managing director Selwyn Fernandes has pledged to grow the business's gross written premium to £1bn by 2015, despite the competition generated by the aggregators.
LV consolidates contact centre providers
Communications services provider Azzurri Communications has revealed it has won a contract to provide LV with a new contact centre.
CRIF launches vehicle credit hire intelligence service
A new service enabling motor insurers to cross check vehicle credit hire periods and reduce claims leakage by identifying fraudulent arrangements has been launched by CRIF Decision Solutions.
In series - property claims: I'm sticking with you
Insurers have sometimes been criticised for not doing enough to retain existing clients. Sam Barrett investigates how advances in property claims handling are helping to address this cost-efficient issue.
Editor's comment: Rok's troubles raise issues
The news this week that building firm Rok had filed for administration will certainly have raised some questions among the insurance fraternity.
Interview - Ray Cox: True Brit
Brit may have taken its time in naming a new UK CEO, but now Ray Cox is in place he tells Jonathan Swift he is eager to build on his forerunner's legacy.
Postbox: Claims is about people and process
The 'In Series' property claims article in 4 November issue was of great interest and raises some important areas of debate around the use of technology in the claims process.
Clients switch as PwC lines up 50 bids for Rok
More than 50 interested parties are in the running to purchase all or part of beleaguered building repair firm Rok, administrator Pricewaterhouse Coopers has revealed.
In series - Property claims: Wait less programme
Technology has the ability to deliver improvements and increase efficiency in property claims handling. Sam Barrett reports on some of the advances being made and the benefits they can bring.
Technology - Now & then: Do you remember the first time?
Technology is a way of life today, with insurance policies underwritten, sold and paid for in the blink of an eye, but not that long ago it was a whole new world for the industry. <BODY><p>Post</p></BODY>, therefore, asked some of the major insurance…
In series - Property claims: The price is right
Getting the balance right over rates for property claims is essential. Sam Barrett reports on the measures taken to ensure repairs are carried out at the market rate, keeping both customers and contractors happy.
View from the top: Kick start from Solvency II
For an increasing number of people in the UK general insurance industry, Solvency II is already a significant issue.
Career path & CSR: LV receives highest accolade for workplace wellbeing at CMI awards
LV's staff autonomy has helped it land the workplace wellbeing accolade at the Chartered Management Institute national management and leadership awards.
Post Intelligence Benchmarking - Commercial Insurers: Waving - or drowning?
Insurance 360's groundbreaking survey of commercial insurers' performance reveals which ones have got their acts together and which ones need to raise their game. Peter Joy reports.
LV talks tough on fraud as senior claims manager Lawless imprisoned
LV has signalled its intent to punish internal fraud, after it emerged a former claims boss at Highway has begun a three-and-a-half year fraud sentence.
Interview - Jon Greenwood: Into the hot seat
With a high turnover during the past seven years, the role of managing director of commercial and broker at RBSI could be seen as a poisoned chalice. Jonathan Swift talks to Jon Greenwood, the latest incumbent, about his optimism for the task in hand.
Claims Event news: Premium increases not claims farming solution
Claims farming is a demonstration of "greed" and pricing is not the solution for insurers looking to tackle it.
LV appoints new personal lines director
LV Broker has promoted personal lines sales director Michael Lawrence to the newly created role of personal lines director.
LV's Lawrence promoted to PL director
LV Broker has promoted personal lines sales director Michael Lawrence to the newly created role of personal lines director.
In Series - Professionalism & CPD: Welcome news
In the past, cutbacks and technology take-up have threatened to render underwriters the forgotten child of the insurance industry. Rachel Gordon reports on a welcome shift in attitude and determination to raise the profile of these specialist…