LV
In series - Claims management: Making the most of technology
With the internet playing an increasing role in customer’s lives, Sam Barrett reports on the failure by the insurance industry to invest in claims technology systems to harness this.
Post powerlist 2010: The influential crowd
Over the past 12 months the UK insurance industry has faced the global recession head on, taken the change of government in its stride and has shown that it is ready to face oncoming regulation in the form of Solvency II. Below we name the major players…
Household – aggregators: The next big thing?
After success in the motor market, the aggregators are turning their attention to household insurance. Will they manage a repeat performance? asks Jane Bernstein.
BIS 2010: Making the most of multi-channel distribution
The LV brand will not cross over into the fledgling direct insurance SME space, according to LV Broker managing director Phil Bunker.
In series - claims management: Reflecting on feedback
Meeting policyholder expectations can put you one step ahead of your competitors, but to know what your customers want, you'll have to ask them. Sam Barrett finds out to what extent insurance companies integrate customer feedback on claims service.
Claims management: Room for improvement
Getting the claims process right is imperative for brokers and insurers. Sam Barrett looks at what tops the wish list when it comes to partnering with claims management specialists.
Career development & CSR news: LV to expand apprenticeship scheme
LV is set to extend its apprenticeship programme over the next 12 months, following the graduation of 50 staff.
LV to launch household product in wake of motor success
LV is gearing up to launch a new household product via its broker network in the next few months. The product, which will be rolled out with CDL and SSP, is expected to generate up to £100m premium income over the next two years.
Penny Black's insurance week
Penny enjoyed a first class day out at Twickenham on Saturday for the new rugby season's double-header and the first matches for Aviva as main sponsor.
LV COR down to 101.9% as insurer reveals improved H1 results
LV has recorded an improved performance for H1 2010, with sales and trading profits up on the same period of 2009.
Junction adds ABC, Premier and Chaucer to M&S panel
Affinity insurance provider Junction has expanded its insurer panel for partner Marks & Spencer Money.
3700 staff on tenterhooks as RBSI unveils closures
Rivals of Royal Bank of Scotland Insurance have outlined plans to recruit staff affected by the banking giant's decision to close more than half of its offices.
Career development & CSR news: LV raises £110 000 for charities
LV has raised £100 000 for Great Ormond Street Hospital and £10 000 for The Sparkle Appeal, a charity that helps children with disabilities.
Rival insurers support Aviva composite stance
A host of fellow composites have backed Aviva in its war of words with RSA over whether the model's days are indeed numbered.
Website Review: Admiral
In the latest of a new series for Post, web performance monitoring specialist Gomez runs the rule over Admiral's website to see how it performs in a number of key areas and stands up against some of its rivals.
Post Europe - European mutual insurers
Mutual insurance flourishes in Europe but with increased regulatory regimes on the horizon and pressure on resources Sam Barrett asks if this model can survive.
Davies hails LV and Zurich wins as volumes jump 44%
Claims management and loss adjusting business Davies Group has unveiled a pre-tax profit of £2.8m on a turnover of £30m for the 12 months ending 31 March 2010.
Credit hire: Stuck on you
After Axa spurned the Association of British Insurers' general terms of agreement, many thought other motor insurers would follow suit. Rachel Gordon examines why a mass exodus has not occurred.
Personal injury - unsolicited SMS: Text pests
With a rise in unsolicited text messages encouraging recipients to make personal injury claims, Daniel Dunkley looks into what the industry can do to tackle this undesirable correspondence.
British Insurance Awards 2010 - Handing over the reins
Building a protection operation with no legacy systems and using the latest e-business technology, Fortis has given control back to advisers and improved efficiency along the way. Amy Ellis reports.
View from the top: Stand up to EC on renewal
The law of unintended consequences dictates that on occasion some of us will suffer from the well-meant actions of others. This certainly appears to be so in the case of the Consumer Rights Directive currently being debated at the European Parliament.
LV Broker names new regional manager
LV Broker has promoted Birmingham office manager Mark Hands to the role of regional manager for the North of England and Scotland.
Britannia Rescue agrees two new brokers
LV's breakdown division Britannia Rescue has added two broker partners to its intermediary distribution network.
Regional review - Manchester: The Mancunian way
Manchester is a diverse city, full of character and currently undergoing something of a rebirth. Daniel Dunkley visits the city and finds a thriving insurance market.