First Central Insurance

First Central's Andy James on trusting in insurance

Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…

IFB counter fraud platform goes live

A counter fraud intelligence sharing platform, developed by the Insurance Fraud Bureau to help the industry fight the £2bn annual fraud bill, has gone live.

Roundtable: Building out from the back office

The hype over new technologies might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in…

Interview: Simon Walker, 1st Central

It’s been 10 years since motor broker 1st Central launched in the UK, with policies sold exclusively over the phone or the internet. Simon Walker, who became CEO of parent company First Central Group in January, expects online giants like Amazon or…

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