Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…
With the increasing use of machine-learning models, the data being inputted into these models raises a number of ethical questions, but how are insurers addressing these potential issues?
First Central Group is seeking external investment which will see its founders reduce their stake in the Guernsey headquartered insurance group, Post can reveal.
There can be many distractions when driving a car but Jo McGowan, human resources director at First Central Insurance & Technology Group, asks what happens when these are inside your own head?
1st Central has unveiled a powerful new short movie to mark Road Safety Week, raising awareness of dangerous distractions on the road.
After vacating our Haymarket office last week, the entire Post team finally feels settled in our new home in the City – the heart of the insurance industry.
First Central Group has appointed a chief commercial officer, chief underwriting officer and counter fraud director.
Zurich was the big winner at the 2019 Post Insurance Fraud Awards picking up three awards, and a highly commended including top prize in the Investigation of the Year category.
This month’s issue looked at reputational issues the sector is facing and what needs to be done to improve the industry's reputation going forward.
Only 15% of customers will claim on their motor policies this year so how can insurers increase trust in the sector and improve its reputation with such a small touch point with customers asks Andy James, chief commercial officer at First Central…
A counter fraud intelligence sharing platform, developed by the Insurance Fraud Bureau to help the industry fight the £2bn annual fraud bill, has gone live.
This week, along with the rest of the team, I attended the British Insurance Brokers’ Association conference. I knew it would be an action-packed week - but nothing could prepare me for what was ahead.
Exclusive: First Central has been hit with a compensation order, after a former employee claimed they were dismissed unfairly.
The hype over new technologies might have the industry excited. But there remains a question of whether these firms’ back offices are fit for purpose to enable them to maximise these customer facing investments. Against this backdrop, Post, in…
Can a niche insurance user experience be scaled to drive revenue growth? Post, in association with EXL, gathered together a number of insurance industry experts to explain how
Keoghs partner James Heath, pictured, was handed the achievement prize at the Fraud Awards last night in what proved to be a fruitful night for the law firm.
It’s been 10 years since motor broker 1st Central launched in the UK, with policies sold exclusively over the phone or the internet. Simon Walker, who became CEO of parent company First Central Group in January, expects online giants like Amazon or…