When it comes to working with a third-party administrator for property claims, how far should an insurer go? Whether it is taking on service from start to finish or only focusing on key elements such as the repairer network or emergency call out facility…
Digital Bar Quarterly: Chasing pack strive to overtake Aviva in scramble for digital services, with Admiral and More Than leading the way
In the first of a new quarterly column Altus Consulting insurance director Mark Andrews dissects the data from its Digital Bar to highlight the lack of uptake of data enrichment to enable quick quote for direct customers, with many journeys still…
LV has again been ranked the top insurance organisation in the UK by the Institute of Customer Service in its biannual UK Customer Satisfaction Index, although the gap at the top between it and the chasing pack has been reduced.
Briefing: Could Black Lives Matter's landmark purge trigger a brand rethink for some well-known insurers?
As Black Lives Matter activists target statues and landmarks baring the names of historical figures they argue held questionable views, Insurance Post content director Jonathan Swift asks whether this could have ramifications for some of the UK's most…
Aviva, Admiral and Direct Line have joined a growing list of insurers that have pulled travel insurance products off the market due to the coronavirus outbreak.
As the January sales draw to an end consumers aren't the only ones with deals on their minds.
To tie in with his deep dive into the birth of the UK direct insurance market, Jonathan Swift caught up with Direct Line co-founder and Churchill founder and former chairman and CEO Martin Long to talk about the birth and growth of both companies, their…
180 Years of Post - The history of direct insurance in the UK: How Direct Line and Churchill took on the establishment and ended up as merger partners
As Post celebrates 180 years, Post content director Jonathan Swift explores the birth of direct insurance in the UK and how two key early movers Direct Line and Churchill went from rivals to merger bedfellows in a deal that literally 'shook up insurance'.
Mobile-based Starling Bank has added a further broker and cyber risk service to its marketplace.
From Bolton to Palace; Gretna to Argyle - when insurance personalities invest time and money in football
As former Sabre CEO Keith Morris backs the Bolton Wanderers FC buyout, Post content director Jonathan Swift looks at other insurance individuals who have been closely involved in football over the last two decades.
On Wednesday night Admiral chair Annette Court won the Achievement Award at The British Insurance Awards.
In anticipation of the new discount rate announcement, expected by 5 August 2019, many insurers have already started to price and reserve at 0%
Supreme Court has ruled against Axa in a landmark dispute between a property damage insurer and a motor insurer over £2m fire claim.
When Paul Geddes took over the role of CEO of Royal Bank of Scotland’s insurance business in July 2009, moving from the retail arm of the bank, and replacing Chris Sullivan, I cannot remember many getting too excited.
The motor insurance market has kept a ‘rational’ head amidst uncertain pricing and changing whiplash reform, Direct Line Group’s CEO Paul Geddes said.
Direct Line Insurance Group reported a 5% drop in quarterly gross written premiums and faces a £50m bill as a result of Britain's long, icy winter.
Direct Line has signed a deal with Volkswagen to provide insurance cover to its brands at a time when the motor market is going through “unprecedented change”, the insures CEO has said.
A whiplash fraudster has been handed a two month prison sentence and been ordered to pay £14,000 in costs.
A recent European ruling that means insured motorists will pay repairs for uninsured drivers has caused outrage in the industry. What is the extent of uninsured driving in Europe, how do national differences compare and which policies work?
Large numbers of uninsured cars have been seized but many vehicles continue to drive around uncovered
Caps Consortium has appointed John O’Roarke as chairman of its advisory board.