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British Insurance Brokers’ Association (Biba)

Claims service improves but gaps in delivery remain

Claims improvement in the UK in Q3 was sluggish, according to Andrew Gunn, head of operations at Gracechurch, who notes that visible effort of human handlers – not just digital tools – remains critical to satisfying brokers and their clients.

Why Which? submitted an insurance super-complaint

Rocio Concha, director of policy and advocacy at Which?, explains why the consumer watchdog launched an insurance super-complaint in response to persistent failures in claims handling and inadequate regulatory action and argues the system meant to…

Why insurance is still a people business

Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the value of in-person connection is firmly in evidence on the trade body’s regional tour.

Big Interview: Graeme Trudgill, Biba

Graeme Trudgill, CEO of the British Insurance Brokers’ Association, talks to Insurance Post about volatility in the treasury, his thoughts on Rachel Reeves and why 2025 has been Biba’s “most successful year ever”.

Biba names new non-exec director to board

The British Insurance Brokers’ Association has named Iain Anderson, former chair and founder of H/Advisors Cicero, to its board as a non-executive director, Insurance Post can reveal.

Biba urges chancellor to stop downward spiral

British Insurance Brokers’ Association CEO Graeme Trudgill has written an open letter to chancellor Rachel Reeves asking her to put a stop to the “downward spiral of productivity” ahead of her Mansion House speech tomorrow (15 July).

Biba unveils changes to board

The British Insurance Brokers Association has announced a departure and two additions to its main and Larger Brokers’ Advisory Board.

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