Aviva
Aviva are the UK’s leading diversified insurer, with businesses spanning insurance, wealth, and retirement. They also have major operations in Ireland and Canada. Aviva is a leading general insurer in the UK and Ireland, providing insurance solutions to over 12 million customers. Aviva offer commercial lines insurance to a wide range of businesses, from the micro segment up to large UK and global corporates. They also operate in the London market through their Lloyds syndicate, Probitas. In personal lines, they offer motor, home, travel, breakdown, pet and gadget insurance. They operate their own garage repair network and completed the acquisition of Direct Line in July 2025. They have been taking care of people for more than 325 years, in line with their purpose of being ‘with you today, for a better tomorrow’. In 2025, they paid £31.9 billion in claims and benefits to their customers.
Analysis: Motor insurers report up to 50% reduction in claims due to coronavirus lockdown
It is now just over a week since the Prime Minister locked down the UK on 23 March to help slow down the coronavirus pandemic, strict measures which have seen traffic significantly reduced on the UK’s roads. Post content director Jonathan Swift spoke to…
Roundtable: The rush to technology
The seemingly headlong rush by insurers to connect everything, pulling together fragmented legacy systems and IT architecture has left many of them struggling to find the right solutions. Post gathered a group of experts together to see how firms are…
Your 'business as usual' March digest
We understand that while it’s important to keep bringing you up to date and important news on the Covid-19 pandemic and its impact on the industry, it’s also critical, especially while homeworking, to know what's happening outside of this. With that in…
Blog: Incoming Esure chair Andy Haste, an insurance boss defined more by the roles he didn’t do - than those he did?
There was a time when former RSA group CEO Andy Haste seemed to be linked with every senior position in insurance. Post content director Jonathan Swift reflects on some of the ones that got away - if rumour and speculation were to be believed.
Insurance gig economy services hit pause with self-employed government grants expected in June
The government today announced additional financial measures to help the self-employed, with insurance gig economy platforms We Go Look and Shepper having hit pause on jobs earlier this week.
Health insurers urged to be flexible after ‘historic’ NHS announcement
The Association of Medical Insurers and Intermediaries has called on all firms to come together to tackle the Covid-19 crisis after the announcement by the government that the private sector is making almost its entire capacity available to the NHS.
Biba conference cancellation ‘right and only’ thing to do say exhibitors
Insurers and others who had planned to exhibit at the British Insurance Brokers’ Association’s annual conference have welcomed its cancellation and pledged to return next year.
Updated: Insurers will continue to renew annual travel policies amid sales pause
Travel insurers that have pulled their products off the market due to the coronavirus pandemic will continue to offer renewals to existing customers.
Zurich UK pulls direct travel insurance
Zurich UK has paused the sale of direct travel insurance to new customers joining a long list of providers reacting to the ongoing coronavirus crisis, Post can reveal.
Analysis: What will the legacy of Covid 19 mean for the future of work as insurance staff migrate from the office to home?
Insurers might be closing their offices in the face of Covid 19, but they are quick to reassure everyone that it is business-as-usual. Jonathan Swift looks at what insurers are doing in the face of unprecedented upheaval and what the legacy might be when…
Insurers' investment earnings face coronavirus blow
Insurers are facing depleted investment earnings this year, as the coronavirus pandemic translates to greater volatility in financial markets and falling bond yields.
Existing travel policies likely to be eligible for cancellation claims as FCO discourages 'all but essential' trips
Direct Line reported facing increased calls from travel insurance customers on Tuesday after the Foreign Office advised against all but essential international travel in light of the coronavirus pandemic.
Insurers monitoring Biba conference plans after Axa pull out
This morning Axa told Post it would not be exhibiting at the British Insurance Brokers’ Association annual conference due to coronavirus concerns.
This week: Keep calm and carry on
This week the World Health Organisation labelled Covid-19 a pandemic as the number infected worldwide and fatalities from the disease continue to rise. As global stock markets crash sparking fears of a recession, the ripple effect has been felt across…
Updated: Admiral, Aviva and Direct Line latest to pull travel cover
Aviva, Admiral and Direct Line have joined a growing list of insurers that have pulled travel insurance products off the market due to the coronavirus outbreak.
Zurich tells insurtech partner to pull travel disruption extra
Exclusive: Zurich has told its insurtech partner Pluto to pull a travel disruption coverage add-on due to the coronavirus pandemic, but says this does not affect Zurich branded policies.
Budget 2020: IPT stays the same as government bolsters flood defence spending
Insurance Premium Tax has remained at 12% in today’s Chancellor’s budget, as the government pledged to boost spending on flood defences.
Analysis: Insurers nix staff travel as coronavirus casts shadow over events
Some firms are telling their staff to avoid all but essential work travel in the UK due to coronavirus concerns, leading to some insurance event postponements and cancellations, Post has learned.
Aviva UK COO Hugh Hessing departs
Aviva’s chief operating officer in the UK, Hugh Hessing, has left the insurer, Post can reveal.
Analysis: A coronavirus call centre crisis?
Personal lines insurance providers are faced with a potentially “lethal” situation if call centre staff cannot go into work en masse due to coronavirus disruption, compliance experts have cautioned. Post asked brokers and insurers how they are preparing…
ABI pegs storms Ciara and Dennis losses at £363m
The industry is set to pay out £363m on claims from storms Ciara and Dennis that hit the UK last month, the Association of British Insurers has calculated.
Discount rate: Warnings on NI premium pressure and claims costs
If the discount rate in Northern Ireland is made minus 1.75% this will lead to price hikes and potentially vast jumps in the cost of individual claims, insurers and lawyers have warned.
This Month: Best insurance employers to the fore
From November last year to January 2020 Post gave insurance employees the chance to nominate and rate their employers on topics ranging from management to diversity and work/life balance along with whether they would recommend the company to a friend.
Coronavirus disruption not covered by BI policies, says Aviva
Aviva's business interruption policies will not cover disruption caused by the coronavirus outbreak, the insurer’s general insurance CEO Colm Holmes has confirmed.