Association of British Insurers (ABI)

Insurers should stop looking at AI as a cost-saver

Eddie Longworth, the founder of JEL Consulting who launched the Artificial Intelligence Code of Conduct earlier this year, says the insurance industry hasn’t realised the “conundrum” about using AI and the need for talent to operate it.

Groundhog day after 39 years at the ABI

After retiring from the trade body, Malcolm Tarling, former chief media relations officer at the Association of British Insurers, urges providers to avoid trying to make their products sexy and says clear communications are essential in the fight to…

Exploring the ethnicity penalty in insurance

As the insurance industry is once again accused of discriminating against individuals living in ethnically diverse areas, Aamina Zafar considers whether providers should do a better job of demonstrating racism isn’t a factor in pricing policies.

Graeme Trudgill, Biba

Graeme Trudgill was appointed CEO of the British Insurance Brokers’ Association in July 2023 and was able hit the ground running thanks to his close working relationship with predecessor Steve White.

Hannah Gurga, Association of British Insurers

Hannah Gurga, director general of the Association of British Insurers, maintains her 18th position on the Insurance Post’s Power List thanks to her efforts to prove the industry’s worth to whoever will occupy 10 Downing Street later this year.

MOJ asked for clarity on insurers saying ‘sorry’

Insurers and legal experts have welcomed a Ministry of Justice consultation on amending the law of apologies, but have called for more reassurance that saying sorry to policyholders won't be deemed an admission of liability.

ABI unveils financial inclusion strategy

The Association of British Insurers has unveiled a financial inclusion strategy, which commits to addressing “unfavourable” premium finance practices and suggests exploring ways to subsidise motor cover for some drivers.

Why we empathise with consumers on premium prices

Mark Shepherd, head of general insurance policy at the Association of British Insurers, explains why empathising with motor insurance customers is crucial and how the trade body is helping providers to improve the communication of product value at…

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