Opinion
Brightside's Mark Cliff on why chaos is needed for success
Chaos is needed for some highly successful brokers to emerge during 2017
Marsh's White on delivering client value and innovation in uncertain times
Just when we thought the world couldn't get much more uncertain, 2016 happened.
Kofax's Ong on innovations to enhance customers’ digital experience
From e-signatures to smart capture, Alson Ong shares innovations insurers can use to retain tech-savvy, omnichannel and increasingly demanding customers.
Axa's Duverne on the insurance industry waking up to women decision-makers
2016 may go down as the year the insurance sector woke up to the growing importance of women in the global economy and recognised that it needs to address their requirements for a whole range of products and services. Whether as entrepreneurs or heads of…
Willis Re's Turner on why PPOs are ceasing to be a threat
The legal environment for the settlement of serious injury claims in the UK changed radically with the introduction of Periodic Payment Orders.
Verint's Ziv on the surprising answer to the fintech threat
As customer expectations increase in a rapidly changing business environment - there is a surprising answer to technology disruptions attacking established business models.
Sentencing uncertainty in certain times?
In May, Scottish Power Generation pleaded guilty to a non-fatal breach of Section 2(1) of the Health and Safety at Work Act 1974.
Concerts: Music to the ears of contingency insurers
The renaissance of live music events is fuelling opportunities for contingency insurers worldwide.
Director of content's comment: Time to make a nuisance with a #coldcallcrackdown
Earlier this year I blogged about a call I took from a rogue claims management company purporting to be a major player.
Expertise from A-Z: 2016 Review: A year of change
A look at the tumultuous changes of 2016 – and a preview of what 2017 may have in store for the industry
JLT's Hamish Robert's on why insurers should beware 'The Spinning Jenny'
One of the biggest changes I've seen in the insurance market over the years has been the increased relevance of facilities, managing general agents and portfolio trades, and for many large brokers and insurers this is now commonplace and a core focus…
Lifeboat safety: An international concern
Nearly 16% of merchant mariners' deaths have been caused by incidents involving lifeboats and their launching systems, according to 10 years of data analysed by a safety group. Many seamen have suffered severe injuries of the spine and lower extremities…
Spotlight: Motor Data: Get ready for the full impact
Data can bring benefits and early adopters of digital technologies are already seeing a return on investment. What will the full impact of digital and data enrichment be on the motor sector?
Covéa's Carol Geldard on why a child's perspective can be helpful
It’s slightly galling, but at the same time strangely satisfying, when your 11-year-old points out the glaringly obvious.
2016: a momentous year for insurance law
Insurance contract law has seen a huge amount of radical change over the past 12 months.
Legal Update: Insurers need dedicated staff for cases involving 'litigants in person'
As the whiplash reforms the government is consulting on will increase the number of litigants in person, insurers need to arrange for dedicated staff to handle cases involving LIPs.
Europe: Data analytics could relieve whiplash pains
The whiplash reforms intended to reduce fraudulent claims in the UK may cap or scrap cash compensation for minor injuries. What effect will this have for claimants and insurers? A European comparison can provide greater insight.
AJG's Michael Rea on the challenge of effective integration
The appetite for acquisition activity is undiminished, but buying is the easy part
Aviva's Stephen Pond on why prevention is the best possible cure
Embracing technology is the way forward for insurance companies
Hiscox's Derrick Potton on going the extra mile with the Insurance Act
As the saying goes, ‘You get what you pay for'. We all hope that's the case, but when it comes to insurance that can come with some caveats. ‘You get what you pay for' - unless you failed to disclose information, however innocently, to your insurer when…
RSA's Hayley Robinson on speaking customers' language
Insurers involved in tenders know that they need to differentiate themselves from the competition by demonstrating superb service. And delivering a joined-up, seamless proposition takes a lot of coordination.
AIG's Anthony Baldwin on bringing women into the boardroom
“If not me, who? If not now, when?” This is the question actor Emma Watson posed as she addressed the United Nations in 2014 on behalf of a campaign that she is fronting known as He For She.
Data protection: The cost of hacks set to climb
The hefty fine levied against Talk Talk for failing to protect its customers' data will pale in comparison to the maximum penalty regulators will be able to hand out in less than two years.
BGL's Gary Duggan on perspective and partnership in Zambia
A charity trip provided some useful insights into leadership