Opinion
Why are there few female insurance leaders over the age of 50?
Carmen Powell, interim managing director of ISC Group, examines why the upper echelons of insurance feature few women aged 50-plus and what it will take to attract and retain more in top jobs.
CII’s Connell on reforming the law on saying sorry
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, looks at an issue that will almost certainly command the attention of the new government.
Is fraud detection the only funding certainty in insurance?
Content Director’s View: Another year, another raft of insurers highlighting record fraud detections and savings. Jonathan Swift reflects on this and asks whether the industry is close to a tipping point when it comes to continued improvements in…
Aviva’s Chambers on tackling SME underinsurance
View from the Top: Jason Chambers, director of innovation for SME at Aviva, explains how data and technology can help brokers explain the risk of underinsurance and protect their customers’ businesses.
Pain points in deploying AI models in insurance
Darran Simons, head of insurance EMEA at Fico, explains the ongoing challenges that are hindering deployment of artificial intelligence and delaying execution of programmes in general insurance.
IUA’s Matcham on making the regulators see sense
Trade Voice: Dave Matcham, CEO of the International Underwriting Association, gives examples of where the trade body’s submissions to regulators have borne fruit for its members.
Why home insurers must cut to the chase
Editor’s View: Emma Ann Hughes is annoyed by home insurers’ waffling attempts to explain what is pushing up premiums.
Jensten’s Hardie on the need for Nike-like entrepreneurs
View from the Top: Alistair Hardie, CEO of Jensten Group, looks at the challenges facing entrepreneurs in the insurance sector.
Human touch is essential for frictionless digital claims
As providers push ahead with end-to-end digital claims, Irene Davies-Foo, head of operations projects at loss adjusters Woodgate & Clark, considers the points in the process when human contact is required.
Harnessing responsible AI in the insurance industry
Trade Voice: Ann Dingemans, lawyer at Kennedys and Fleur Rochester, Kennedys partner and president of the London Forum of Insurance Lawyers, look at how insurers can take advantage of artificial intelligence in the right way.
How the FCA aims to stamp out toxic workplace cultures
Thomas Beale, partner and head of the bullying and harassment team at Bolt Burdon Kemp, examines how the Financial Conduct Authority’s rules for non-financial misconduct are set to change plus the ramifications for the insurance industry.
Where AI in insurance is going, we won’t need roadmaps
Editor’s View: Insurers’ chief technology officers have swiftly shifted from working on their roadmaps to having science fiction-like aspirations for the future rollout of generative artificial intelligence, observes Emma Ann Hughes.
Zurich’s Jones on importance of ethical use of AI
Penny Jones, ethical governance lead for AI and analytics at Zurich, examines striking the right balance between ensuring responsible use of AI and enabling innovation.
Insurtech collaboration set to transform the claims ecosystem
The insurance claims sector is in the midst of a mini revolution as specialist insurtech providers look to work together, embrace collaboration and accelerate the adoption of a smart insurance claims ecosystem, says Jeremy Hyams, founder of Synergy Cloud.
AI at intersection of insurance and behavioural science
Mark Huxley, non-executive chairman of BareRock, explains how artificial intelligence can help human insurers avoid cognitive overload and achieve something mighty.
Leveraging AI to accelerate decarbonisation in insurance
Andy Waring, head of intermediary at Stubben Edge, examines how artificial intelligence could help insurers achieve their Net Zero goals.
Why Markel’s media team are cautious about AI-exposed risks
Sam Clarke, media and entertainment underwriter at Markel, questions how underwriters can be comfortable with the intellectual property exposures of generative artificial intelligence when each jurisdiction would effectively view and handle claims…
Rise of the AI-broker
Artificial Intelligence has many real-world applications and is already helping the insurance broking community in the US spend more time connecting with, listening to, and advising customers, says Chris Kitchener, vice president of product management…
Why insurers shouldn’t wait for regulatory clarity on AI
Philip White, a lawyer at The Legal Director, explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.
Unlocking AI’s potential demands a fresh approach
To unlocking artificial intelligence’s potential, Oliver Wyman partner Fady Khayatt argues that, rather than think about how the industry has always worked, insurers should envision what a role and process could become.
Why AI won’t fully replace the human touch in insurance
By anticipating customer needs, investing in personalised experiences, and only then utilising the latest in AI technology, Jonathan Roomer, co-founder and head of customer success at YuLife, argues insurers can redefine customer success and generate…
QBE’s Gudhka shares seven steps to manage GenAI risks
Jaini Gudhka, senior risk manager at QBE, shares the seven steps businesses can take to manage generative artificial intelligence risks.
Why cyber insurers need to take a Quantum leap
The rise of quantum computers presents a challenge unlike any the cyber insurance industry has faced before, according to Tim Callan, chief experience officer at Sectigo, who argues proactively adapting policies and services is vital in the face of this…
Hiscox’s Tipper on why creative AI demands respect
Max Tipper, head of media at Hiscox UK, considers whether the media and creative businesses are ready to safely use generative artificial intelligence, and whether insurers are ready to provide the protection these companies need.