Interview
How brokering in Ukraine is triumphing over adversity
Interview: Ukrainian insurance broker Alina Golubieva talks to David Worsfold about the current challenges of insuring businesses and homes in the country, plus how the market is preparing to align itself with European Union regulation.
Big Interview: Matthew Crummack, Domestic & General
Matthew Crummack, CEO of Domestic & General, reveals how he hopes to create an Uber-like experience for customers, shares his talks with insurtechs and why provider's should stop talking about "digital transformation."
Q&A: Carmen Powell, ISC Group
Carmen Powell, interim managing director of ISC Group, explains how she intends to expand the women’s insurance network’s reach over the next six months as well as tackle Sexism in the City.
Q&A: Mona Barnes, Aon
Tom Luckham sits down with Aon’s chief claims officer Mona Barnes to discuss her new role, her career history and her plans for claims at Aon.
Big Interview: Nick Turner, NFU Mutual
Nick Turner, group CEO of NFU Mutual, sits down with Harry Curtis to explain the insurer's growth ambitions, what it's like running a mutual, and how it serves rural communities.
Big Interview: R;pple Suicide Prevention’s Alice Hendy
Tom Luckham sits down with R;pple Suicide Prevention founder and CEO Alice Hendy MBE to discuss her career so far, mental health in insurance, and of course, West Ham United.
60 Seconds With... Ecclesiastical’s Geoff Turner
Geoff Turner, broker distribution director at Ecclesiastical, hates cleaning the hob, shares why the bigger picture is what really matters and insists he hasn’t told a lie since childhood.
Big Interview: Rachel Lam, ombudsman director, FOS
Rachel Lam, ombudsman director for insurance at the Financial Ombudsman Service, speaks exclusively to Insurance Post’s Editor Emma Ann Hughes about her work with providers and the Financial Conduct Authority to address the sector’s shortcomings.
60 Seconds With... Domestic & General’s Hannah Kershaw
Hannah Kershaw, chief product officer at Domestic & General, shares her love of Moira Rose’s humour and confidence on Schitt’s Creek, and why she goes with her gut instinct.
Big Interview: Chartered Institute of Loss Adjusters’ John Bissell
John Bissell, executive director of Chartered Institute of Loss Adjusters, reveals plans to update the sector’s qualifications and ensure his members shape insurer’s practices, products and government policy.
Big Interview: Chubb’s Mark Roberts
Mark Roberts, division president for UK, Ireland and South Africa at Chubb, tells Jonathan Swift he is looking to create wider and deeper relationships with UK brokers plus what factors will help differentiate his insurer from the congested run-of-the…
Q&A: Colin Fitzgerald, Grid
As Colin Fitzgerald, distribution director of group protection at Legal & General, replaces Howden’s senior risk consultant Paul White as the new chair of Grid, he shares his plans to encourage insurance brokers to see how group protection helps manage…
60 Seconds With... Tan Soon Keat, McLarens Aviation
Tan Soon Keat, a senior surveyor who heads up the Singapore office of McLarens Aviation, reveals ironing is his arch-nemesis, but if he could be a fictional character, he would opt for Iron Man.
Q&A: Alina Jipa, RSA
RSA’s chief of staff, Alina Jipa, shares ways to tackle insurance’s boring image and improve the sector’s career path.
Big Interview: Ant Middle, Ageas
After a decade with Ageas UK, its CEO, Ant Middle, speaks to Tom Luckham about the changes he’s witnessed, reflects on 2023, muses on his early dreams of footballing stardom, and shares plans to grow the business in 2024.
60 Seconds With... Emily Walters, ProAktive Insurance
Emily Walters, SME account handler at ProAktive Insurance, which is part of the Clear Group, would love a six-pack of Quavers, and doesn't sweat the small stuff, but would rather not touch a bin.
Big Interview: Matt Brewis, FCA
Matt Brewis, the Financial Conduct Authority’s head of insurance, explains to Scott McGee why premium finance is a “poor product,” denies the watchdog is Miss Trunchbull-like, plus shares the regulator's plans for 2024.
Big Interview: Sedgwick CEO Paul White
Paul White, regional CEO for international of Sedgwick, shares how loss adjusting and claims management will always be at the heart of what the business does but in order to grow the organisation it is branching out into new areas.
60 Seconds With... Jackie Harvey, AmTrust
Jackie Harvey, senior after-the-event legal expenses underwriter at AmTrust, wants to walk on the moon, dance to T Rex and steal Sarah Connor from the Terminator franchise's style.
Q&A: Martin Parker, Markel
Martin Parker, head of construction at Markel, shares how the specialty provider will deliver specialist insurance that addresses the pain points faced by builders.
Q&A: Lisa Bartlett, Crawford & Co
Following her appointment as chief operating officer for international operations at Crawford & Co, Lisa Bartlett explains to Tom Luckham how she plans to balance this with her dual role as president for UK & Ireland.