Claims
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys.
FCA warns insurers against undervaluing written off cars
The Financial Conduct Authority has seen evidence of insurers offering consumers whose cars have been written off a price lower than the vehicle’s fair market value.
GRP acquires Flint; Volt partners with Laka; Premfina appoints chairman
For the record: Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Blog: Cutting delivery driver claims with behavioural insight-led insurance
With the growing demand for online shopping, and the pressure on courier services to keep up with this growing demand, Don McCormack, managing director of B2B at Zego, considers how behavioural insight-led insurance can help to lower the number of claims…
Tech trends #14: Deepfakes
Digital fraud is a growing challenge for property and casualty insurers, and the proliferation of deepfake technology is taking this challenge to a whole new level.
SME perspectives: How fraudsters create fake identities
Insurers work hard to make sure they don’t write policies for individuals with fake identities, but bad actors work just as hard to avoid detection.
Battles worth losing
This blog highlights why one landmark clinical negligence case exemplifies ARAG’s enduring commitment to providing access to justice, backing the judgment of our solicitor partners and confident approach to risk, perhaps more than any of those that have…
Cancer care delays could lead to spike in negligence claims
Negligence claims relating to Covid delays to cancer care are likely to increase in the next two years, law firm RPC has warned.
Driverless cars: How close are we?
UK roads could see self-driving vehicles rolled out by 2025 following the announcement of new government plans which will prioritise safety through new laws.
Ex-McLarens and GAB exec Trevor Latimer passes away
Trevor Latimer, the man who helped spearhead McLarens major push into the UK and Irish markets, has passed away.
Insurance account handler turned fraudster caught after climbing Sydney Harbour Bridge
Lois Cartridge, an insurance account handler who exaggerated the severity of her whiplash claim while posting photos on Facebook of her climbing the Sydney Harbour Bridge, has received a suspended prison sentence.
Infographic: The future of claims
An integrated claims process can add value for your customers and build stronger relationships. This infographic highlights how insurance companies can design seamless claim experiences along the four moments that matter to your customers.
LV reveals surge in flood claims where drains can’t cope
A report by LV General insurance has revealed there has been a 211% increase in the number of flood claims where drains were unable to cope over the last four years.
Judge gives go-ahead to BI appeals and awards Greggs 60% of costs
Parties in three business interruption disputes have been given the green light to appeal the findings of judgments handed down last month in relation to issues including the deduction of furlough payments and the aggregation of losses.
SME perspectives: Navigating change management within the SIU
Introducing AI to an insurer’s SIU may seem like an easy sell – investigators need to do less work to find more fraud – but this underestimates the potential drawbacks.
SME perspectives: Why legacy claim platforms can't handle subrogation
More insurers are now aware that subrogation increases the bottom line, lowering loss ratios and increasing revenue.
Video: Maximising loss ratio improvements
Every insurer wants to innovate and grow profitably. To do this, insurers must make better decisions across all aspects of the insurance lifecycle.
Stemming a rising tide: How insurers can close the flood protection gap
The role of insurers in closing the flood protection gap can be a crucial one, and the time to act is now.
Fixed recoverable costs regime extension delayed
Fixed recoverable costs will not be extended until October next year in move welcomed by legal sector.
Cop27: WTW collaborates with Unicef to provide climate protection to 15 million children
WTW has joined forces with The United Children’s Fund to protect millions of children and families from climate change
Automated, standardised criteria on simple repair cases allows greater efficiency as complexity increases
Standardising and automating the criteria of whether a damaged part in a motor vehicle has to be repaired and replaced on simple repair cases allows greater efficiency as complexity increases, according to BDEOs head of sales Sebastián González.
Three ways that AI can help special investigation units tackle fraud
Special investigation units play a valuable role in the claims lifecycle, but can act as a roadblock for claims if they can’t act at digital speed.
Early notification ‘key’ to avoid increasing property damage claims costs
Insurers could see higher claims costs and longer claims lifecycles as inflation creeps into the casualty and liability space, but educating policyholders on importance of early notification is ‘key’.
Roundtable: Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for both insurers and their customers. Based on this assumption, Post and PayPal held a roundtable to explore how the sector can keep up the momentum, and discuss what might be considered as a best-in…