Claims
Post Intelligence Benchmarking - Commercial Insurers: Waving - or drowning?
Insurance 360's groundbreaking survey of commercial insurers' performance reveals which ones have got their acts together and which ones need to raise their game. Peter Joy reports.
View from the top: Time for a reality check
Operating efficiently and profitably in a recession certainly focuses the mind as most of us are all too well aware. The characteristics of this recession for the commercial insurance market are, perhaps, different compared with previous downturns.
Lord Young rebuffs Arag as he promises action
Lord Young of Graffham has insisted that compensation culture "is not a hysteria, but a belief" in the wake of the publication of his long-awaited health & safety review.
Law report: Cable strike defence amended as further information released
This law report has been contributed by national law firm Berrymans Lace Mawer.
Comment - Rates: Tackling the flaws
Jack Brownhill asks why the motor market seems unable to learn from the past and tackle its structural flaws.
Allianz reaps benefits of MoJ's electronic claims portal
Allianz has made significant savings in the five months since the Ministry of Justice's electronic portal for road traffic accident claims was set up.
Postbox: Survey gives adjusters food for thought
May I congratulate Insurance 360 and its principal, Peter Joy, on his article, 'The loss leaders'
Claims Event news: Too late to join Iphone app stampede claims Swiftcover
Insurers that have not already created an app for Iphones should look to build a mobile site instead.
LV talks tough on fraud as senior claims manager Lawless imprisoned
LV has signalled its intent to punish internal fraud, after it emerged a former claims boss at Highway has begun a three-and-a-half year fraud sentence.
Claims Event news: Icelandic volcano highlights industry's shortcomings on media handling
The insurance industry must take firmer steps to generate positive press around its handling of crises that generate high volumes of claims, according to a media consultant.
MIB seeks clarification over credit repair
The Motor Insurers' Bureau has written to a number of its members to clarify the increasingly thorny issue of who should pick up the bill for credit repair, when an insurer discovers the other driver is uninsured.
Claims Event news: Ever-changing tide of regulation could leave some firms exposed
"They say it is only when the tide goes out that you know who has been swimming without their trunks on", said Ant Gould, chairman of the Claims Club, as he welcomed more than 200 movers and shakers from the claims industry.
Claims Event news: Majority wants MoJ RTA portal limit extended to £25 000
Some 60% of delegates at the Claims Event said they would welcome a move to incorporate claims for up to £25 000 in the Ministry of Justice's low value road traffic accident portal.
Legal Ombudsman: Open for business
As the Legal Ombudsman replaces the Legal Complaints Service, Michelle Garlick looks at the differences between the schemes.
Legal update - Claimant credibility: Making a challenge
Even when documents provide versions of events that are inconsistent with the claimant's pleaded case, Laura Collins still warns insurers over making assaults on their credibility.
Claims Event news: Premium increases not claims farming solution
Claims farming is a demonstration of "greed" and pricing is not the solution for insurers looking to tackle it.
Claims Event news: Airmic aligns itself with ABI to support Jackson review
The Association of Insurance and Risk Managers has emphasised it is "fully supportive" of Lord Justice Jackson's review of civil litigation costs.
In Series: Professionalism & CPD: The best of the best?
Lloyd's and the London market is tempting for graduates, with the potential of international business and a city base. But is there sufficient emphasis on formal career development? Rachel Gordon investigates.
Claims Event news: ABI's Starling claims judiciary is 'on-side' with Jackson review
Liability claims managers have every reason to feel "optimistic", according to the Association of British Insurers' director of general insurance and health Nick Starling.
Claims Event news: Lawyer suggests referral fees will survive coalition review
Referral fees are here to stay according to a prominent lawyer, who warned the insurance industry it is just going to have to 'deal with them'.
Claims - VAT relief: Finding relief
With VAT rising to 20% from early next year, Alistair Winning & David Damsell look at how the rules surrounding this tax need to be examined closely by all parties to ensure the full relief available is claimed.
Law report: Dismissed appeal aids solicitors acting on behalf of insurers
This law report has been contributed by national law firm Berrymans Lace Mawer.
Law report: Regulations are starting point for assessing liability — not conduct
This law report has been contributed by national law firm Berrymans Lace Mawer.
2012 deadline for review could be linked to London Games
The ambitious 2012 deadline for the implementation of Lord Young of Graffham's recommendations regarding health & safety rules could have been set as a way to encourage volunteering during the London Olympic Games.