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Claims

Loss adjusting: Keep it in the family

The role of the loss adjuster is changing, with insurers increasingly adopting an internal claims handling approach. But it is by no means the end of the specialist panel.

Your Say: Stop harassing injured victims

The proposal by Dominic Clayden [claims director at Aviva] to require non-fault victims to contact the at-fault insurer to give them the chance to deal with repair, mobility and personal injury issues makes third-party capture – which the Financial…

Consumer Insurance Act: Under the radar?

The Consumer Insurance (Disclosure and Representations) Act 2012 will upend more than a century of the customer’s duty to disclose information to their insurer. Is the market prepared for this substantial change?

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