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Claims

Claims: Front of house?

Representing the main touchpoint between insurers and customers, claims departments are of vital importance but have traditionally struggled to attract top-level staff. Is this now changing?

David Neave joins Parabis board

The Co-operative's outgoing general insurance managing director David Neave has become Parabis' first non-executive board member since it gained an alternative business structure licence last August.

Flood Risk: Pours for thought

The 2007 floods were a major UK weather event, costing the insurance industry billions. However, despite similarities, the 2012 floods caused much less damage. What is the reason behind the change?

Fraud: A war on all fronts

Fraud affects all lines of business and yet to date insurer focus on solving the problem has been on motor. Is it time for a shift in perception?

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