Claims
Hong Kong claims complaints bureau to oversee non-residents
The Insurance Claims Complaints Bureau has been given an extension to handle claims complaints from non-Hong Kong residents with effect from 1 May 2013.
Claims Club Asia: Finding the perfect approach
Ahead of the inaugural meeting on 23 May in Hong Kong of the Claims Club Asia, Willis's Neil Thomas, one of the Claims Club Asia advisory board members reflects on a recent claims resolution.
Ifed jails Direct Line’s staged accident fraudsters
Two men who attempted to claim £25 000 out of Direct Line after staging car crashes and sending repair bills from their own car workshops have been sent to prison.
Post Intelligence app brings insurance white papers straight to your iPad/iPhone
Post has launched a new free tablet and mobile compatible app that offers readers the latest insurance white papers straight to their iPhone or iPad with minimum fuss.
Risk Management: Adapt to survive
Professional buyers and the market that serves them have a shared interest in keeping corporate insurance relevant, yet changing circumstances are threatening its role and value.
Harnessing digital media in the claims process
Luigi van Geest discusses how insurance companies can harness the power of digital media to provide better customer service at the critical moment a claim is made.
Mass asks TSC to reconsider ‘ill-thought’ small claims limit proposals
The Motor Accident Solicitors Society has asked the Transport Select Committee to reconsider the impact of ‘ill-thought through’ proposal to increase the small claims limit.
LAS unveils "innovative" contractor materials deals
LAS Claims has revealed deals with Floors2Go and Travis Perkins to supply LAS contractors with construction materials nationwide.
Questgates' Hall named institute president
Birmingham Insurance Institute has appointed Questgates managing director Chris Hall Hall as its new president.
Covéa uncovers Dudley driver's false claim
An Audi driver from Dudley who made a four-figure insurance claim for a fictitious crash has been ordered to undertake 120 hours unpaid work.
Collinson to seal Aria deal in three months
The Collinson Group director David Evans has said the firm's plan to acquire Aria Assistance stretch back as far as Aria's management buyout from Europ Assistance last year.
Collinson sets sights on Aria acquisition
The Collinson Group is to acquire Aria Assistance in a deal that will add £50m gross written premium to its balance sheet.
Post magazine – 25 April 2013
The latest edition of Post magazine is now available to subscribers as a digital and interactive e-book.
2013 British Insurance Awards shortlist announced
Today Incisive Media insurance division editor-in-chief Jonathan Swift is proud to unveil the nominees for the 2013 British Insurance Awards.
Law Society defended in face of petition demanding new leadership
Claimant solicitor bodies acknowledge society is in ‘very difficult position’
Food Standards Agency publishes final horsemeat results
The Food Standards Agency has published the results of its final tests for horsemeat in UK beef products before launching into a new quarterly test regime in June.
Quindell expands ranks with Crusader acquistion
Quindell Portfolio has acquired motor claims management specialist Crusader Assistance Group Holdings in a £9m deal, subject to regulatory approval.
Editor's comment: Industry image problem enduring
Insurers face an uphill battle in trying to improve their public image at the best of times, and the latest round of job cuts and news of redundancy term changes at insurance giant Aviva will do nothing to help their cause.
Post Claims Club: Online experts blast insurers for poor social media performances
Insurers are “petrified” of engaging with their customers through social media, according to Jonathan Callcut, chief sales officer at cloud-based social commerce firm Reevo.
Post Claims Club: Claims forms need a rethink to obtain honest answers
Insurers’ claims forms encourage dishonest answers from policyholders, according to Consumer Intelligence chief executive Ian Hughes.
Post Claims Club: London market should follow other sectors’ lead in implementing standards
The London market could benefit from the introduction of a road traffic accident portal-like electronic system with fixed timelines and costs consequences for delays in decision making, according to Martin Thomas, chief claims officer at Aon Risk…
2013 British Insurance Awards shortlist announcement at noon today
Today at noon Incisive Media insurance division editor-in-chief Jonathan Swift will unveil the nominees for the 2013 British Insurance Awards.
View from the Top: Eco plans must pass litmus test
Environmentally friendly buildings can cut down on CO2 emissions but at what cost?
Video chat firm targets insurers with facial recognition software
The company behind a new online facial recognition technology has claimed insurers that sign up to use the software will make significant savings by reducing fraud and winning back market share from aggregators.