Claims
Quiz of the week – 29 January
Test your knowledge of the week's insurance news, with the Post insurance quiz of the week.
Blog: Towards the uberisation of claims?
Discussion in the insurance claims sector is increasingly about how customer care can be improved while keeping expenses down. And all eyes are turning to smart technology, believed to be capable of playing a role here.
Ifed interviews 13 suspected fraudsters in two days of intense activity
A woman who was seen bungee jumping on TV after claiming she injured her back at work was among those targeted by officers from the Insurance Fraud Enforcement Department in two days of activity aimed at suspected bogus claimants.
Claimant law firm ordered to pay defendant's costs in landmark case
The solicitors acting on behalf of a fraudulent claimant have been ordered to pay all of the defendant bus company’s legal costs in a landmark case heard at Gateshead County Court.
Anti-competition concerns quelled as insurers back subrogation portal
The use of electronic portals for subrogation claims is set to become widespread among motor insurers as concerns such systems could be anti-competitive were quashed by the first companies to use the technology.
Covéa confirms involvement in subrogation portal pilot
Covéa Insurance has confirmed it is piloting the electronic subrogation portal on which Aviva and Ageas went live last week.
Axa begins publishing claims statistics for individual products
Axa has begun publishing claims statistics for its individual products in a bid to improve customer trust via increased transparency.
99% of motor claims are paid out, says ABI
Figures published by the Association of British Insurers for the first time will show 99% of motor claims were paid out in 2013 and 2014 but one in five household claims were declined.
Fraud Focus: Looking to the future
Insurance Fraud Taskforce recommendations will ensure government stays focused on fighting fraud.
Quiz of the week - 22 January 2016
Test your knowledge of the week's insurance news, with the Post insurance quiz of the week.
Blog: Poorly drafted MoJ Portal rules promote claims incubation
Relentless and often ill thought through changes to the civil procedural rules over recent years have acclimatised users to accepting poorly drafted rules which then require correction while in operation.
Aviva and Ageas agree subrogation portal to cut claims handling costs
Aviva and Ageas are the first companies to reach an insurer-led agreement to reduce the cost of handling third party motor claims following the 2014 Competition and Markets Authority motor insurance ruling.
DCI Rogers exits Ifed after less than 12 months
Insurance Fraud Enforcement Department boss Detective Chief Inspector Angie Rogers has left the City of London Police unit after less than a year in the insurance fraud hotseat, Post can reveal.
IPT pushes up home and motor rates, says AA
Home and motor premiums increased in Q4 2015, with the AA’s index pointing to the increase in Insurance Premium Tax shouldering at least some of the rise.
Apil president accuses insurers of 'hijacking' fraud taskforce
The Association of Personal Injury Lawyers’ president Jonathan Wheeler has accused the insurance industry of “hijacking” the insurance fraud taskforce and has expressed disappointment at its final recommendations.
Blog: Putting the brakes on the slippers
Fraudulent trippers and slippers make hay in icy weather but the use of analytics can stop them in their tracks.
NAHL says taskforce report no threat to short-term performance
National Accident Helpline generated reduced revenue in the second half of 2015, according to a trading update from NAHL Group which expects to report that revenues are up 15.7% for the year ended 31 December 2015.
UK and Ireland winter storms to cost Zurich $275m
Zurich is expecting to record an operating loss in general insurance for the fourth quarter of its financial year as a result of strong storms across the UK and Ireland.
Editor's Comment: Writing a new chapter
A new year and a new start; time to ring in the new; the new year is like a blank book and you have the pen to fill the pages – you probably heard all of these and more as Big Ben chimed in the New Year and you planned your resolutions.
SRA backs fraud taskforce call to review fining powers
The Solicitors Regulation Authority has agreed with the Insurance Fraud Taskforce recommendation to review its fining abilities in order to make tackling fraud more effective.
Government challenged to instigate fraud taskforce recommendations
The insurance industry has praised the final report of the Insurance Fraud Taskforce with the mantle now passed to government to work on implementing the suggested reforms.
Fraud detection program goes live at Swedish insurer Folksam
Claims fraud detection program FRISS is now live at major Swedish insurer, Folksam.
Impact of driverless cars to be discussed by industry group
Insurance and liability issues stemming from the development of driverless cars will be discussed by a group of 11 UK motor insurers led by the Association of British Insurers and Thatcham Research.
Aviva's Mulholland named second industry Ifed secondee
Aviva's fraud investigation manager Vicki Mulholland is the second person selected to undertake a six-month secondment with the Insurance Fraud Enforcement Department.