Claims
C-Suite - Insurer: Never mind the bollards
A recent first-hand experience of the claims system highlights that the personal touch is still king.
Signal Iduna implements Friss solution for fraud detection
German insurer Signal Iduna has introduced a software solution from Friss to fight fraud in a more structured and effective way within the claims process.
Blog: A quiet end to ‘average'?
There are differing views as to whether no longer applying average is a wise move likely to mean more business or will it result in higher claims costs?
IFB joins SRA and insurer talks over 'consistent' approach to claimant firm fraud
High level discussions are taking place between the insurance industry and the Solicitors Regulation Authority towards establishing a consolidated process for submitting evidence of fraud perpetrated by claimant law firms.
Blog: Let's take low speed impact cases out of the ‘too hard to do' drawer
In court, the credibility of your witness is everything. But in low speed impact claims, the reliability of expert witness evidence is akin to the Wild West. The true facts of a collision are too rarely investigated and expert testimony is frequently…
Flood losses caused by storms Eva and Frank hit £526m
Insured property market losses resulting from flooding caused by storms Eva and Frank in December and from further low pressure systems last month totalled £526m, according to the catastrophe insurance data firm Perils.
Tianjin claims expected to rise above $5bn, says IUMI
Insurance industry losses from the explosion at China's Tianjin port could rise above $5bn (£3.43bn) according to an industry expert.
Fundamentally dishonest pair added to IFR over £50k Axa claim
A fraudulent induced accident claim against Axa worth almost £50,000 has been thrown out after a Birmingham County Court judge concluded that the claimants were fundamentally dishonest in their testimony.
LV launches bespoke motor trade claims team
LV Broker has brought its commercial motor trade and combined motor trade claims teams under one roof with a new bespoke team based at the insurer's Croydon office.
CII's Fisher to tackle direct personal lines and independent broker professionalism
Direct personal lines and the independent broker sector are two areas where new CEO Sian Fisher will aim to raise the professional agenda after taking up her new role this month.
HCML partners with Physitrack to offer home exercise technology
Rehabilitation provider HCML is striving to improve recovery outcomes by offering home exercise technology to the 40,000 individuals cared for each year under its rehabilitation and case management services.
Zurich mulls shrinking businesses in light of poor underwriting results
Poor underwriting results at Zurich have led the Swiss-based insurer to consider shrinking parts of its businesses, according to chief risk officer Cecilia Reyes.
Davies becomes claims partner with sports specialist JRW
Davies Group has been appointed by sports and leisure specialist The JRW Group as claims partner across all lines.
Durrant to join Marsh's claims team in Hong Kong
Kevin Durrant, head of customer management claims - Hong Kong at Zurich, is moving to Marsh later this month.
Legal Update: A brave new world
The Insurance Act will demand a change of underwriting culture to reduce the risk of litigation.
North of the Border: To decree or not to decree
A convicted party has a statutory right to prove they did not commit the offence they were convicted of.
Blog: Flood claimants must prepare for the long haul
There may be less media interest in the floods but loss adjusters must manage expectations as the hard work has only just begun
Blog: Davies Group - insurance industry could still do better on floods
Don't be fooled by the positive press, there is still scope to do a lot more to help claimants, particularly when there is a surge...
Elite to stop writing solicitors' PII as falling rates take a toll
Unrated carrier Elite Insurance is withdrawing from the English and Welsh solicitors’ professional indemnity insurance market.
Claims Club Asia rebrands as Claims Club Asia-Pacific
The Claims Club Asia has been renamed Claims Club Asia-Pacific in a new look for 2016.
Fraudsters sentenced over £38,000 Direct Line claim
Three fraudsters have been sentenced for planning a crash-for-cash scam that would have resulted in Direct Line Group paying out more than £38,000 in insurance claims.
Claims Club blog: Can the SRA grow enough teeth to put fear in 'dodgy' law firms
The word “landmark” seems to be an over-used one when it comes to legal judgements.
Naming of storms to potentially impact apportionment of claims
The Met Office’s new policy of naming storms that make landfall in the UK could have a significant impact on the apportionment of claims between direct insurers and their reinsurers in the excess of loss market.
Compulsory microchipping for dogs leads to calls for unified pet register
A unified pet register to counter fraud has been championed by pet insurance software firm Aquarium ahead of the implementation of compulsory microchipping for all dogs in England.