Claims
Outsmarting fraudsters with connected intelligence
Insurance fraud is rising and becoming more sophisticated. At a roundtable hosted by Insurance Post in association with LexisNexis Risk Solutions, insurers explored smarter, connected approaches to combatting fraud. This article highlights five central…
Sky-high car insurance driving millions of Brits to break the law
Millions of UK drivers admit to getting behind the wheel without insurance due to rising premiums. This article sheds light on the key findings from CRIF’s research and what steps the industry can take to ensure that drivers aren’t forced to choose…
FCA uncovers £200m of short-changing from motor insurers
More than 270,000 motorists are to receive a collective £200m in motor insurance compensation after the Financial Conduct Authority found some insurers had short-changed customers on stolen or written off vehicle claims.
Belonging in insurance after maternity leave and beyond
After returning from maternity leave, Cheryl Barker, customer experience manager at Charles Taylor Assistance, found flexibility, trust, and recognition were key not only to rediscovering her own sense of belonging—but to creating it for her team and…
AIG hailed as model for trans inclusion
The power of employer-backed trans healthcare and the importance of genuine allyship were at the centre of a Dive In Festival session on dispelling myths and supporting transgender colleagues.
Blog: Easing the burden of legacy claims
For years, legacy claims have drained insurers’ financial reserves, taking up valuable resources in achieving a resolution. In this blog, Gallagher Bassett’s Ashley Easen highlights how insurers can ease the burden of legacy claims by outsourcing legacy…
Crawford’s Brentnall on superpower of neurodivergent minds
Neurodivergence isn’t a barrier for Mollie Brentnall, UK & Ireland director of IT at Crawford & Company, it’s a superpower that she is using to build environments where minds like hers aren’t just accommodated but empowered.
Sedgwick’s Dartford on belonging as an LGBTQ+ woman in insurance
With 20 years in male-dominated sectors, Charlotte Dartford, regional director of marketing for UK and Asia at Sedgwick, shares how an inclusive culture empowered her to lead authentically and be seen.
FOS looking to improve its ‘value for money’
The Financial Ombudsman Service is actively working to justify its cost to the industry through its overhaul consultation in July, delegates at the Chartered Institute of Loss Adjusters conference have heard.
Experts weigh up AI threats and opportunities within fraud
At Insurance Post’s Claims and Underwriting Clubs last week, experts discussed how fraudsters are increasingly exploiting artificial intelligence while insurers are also using the technology to fight back.
From struggle to pride: RSA’s Dainty’s journey
Being gay with ADHD made Drew Dainty, claims expenses team leader at RSA, feel like every day of his young life he was swimming against the current - until he joined the insurer and felt celebrated rather than tolerated.
McLarens’ Alcock on how belonging is about being empowered
Kim Alcock, head of UK casualty at McLarens, considers how belonging means creating pathways, removing barriers, and empowering women to thrive and progress in insurance careers.
Landfill Tax overhaul could push up insurance prices
Peter Wassell, technical director of Sedgwick Repair Solutions, has warned the government’s plan to reform Landfill Tax could have unintended consequences for insurance premiums.
Diary of an Insurer: Hiscox’s Shali Vasudeva
Shali Vasudeva, group chief operations and technology officer at Hiscox, oversees areas including technology, data plus artificial intelligence, property services, procurement, and change management including improvements to the claims process.
Ditch ‘pre-existing condition’ terminology to fight travel insurance pain point
The industry should leave behind the term ‘pre-existing condition’ in order to lessen the rate of under-declaration in medical screenings, delegates have heard.
Repair costs still rising despite improvements to body shop capacity
Repair costs are set to continue to increase into 2026, despite a decreasing rate in accidents and improved body shop capacity, Matt Thorby, head of motor at Verisk Claims has told Insurance Post.
Ex-MIB CEO Clayden joins Compre
Dominic Clayden, who stepped down as CEO of the Motor Insurers’ Bureau last year, has been appointed as interim global claims director at Compre.
Admiral foils family of fraudsters
Admiral Insurance and HF have obtained a judgment against mother and son scammers, securing damages of more than £200,000.
Burning point: insurance and heat-driven perils
With a series of heatwaves dominating summer 2025, Fiona Nicolson looks how insurers are changing their approach to underwriting, modelling and climate-risk planning.
Tomorrow’s World: Tackling fraud
How insurers can stay ahead of the growing number of fraudulent claims they receive is the topic of the final episode in Insurance Post’s Tomorrow’s World series.
Cila changes name and overhauls Charter
The Chartered Institute of Loss Adjusters has updated its Charter, restructured its governance, adopted a new name, and elected a new president and deputy president.
Fraudsters using AI ‘next great threat’ to insurance industry
Generative artificial intelligence in the hands of fraudsters has the potential to be a huge threat, but the industry must fight fire with fire, delegates have heard.
Diversity and Inclusion In Insurance Awards 2025 shortlist revealed
Insurance Post can reveal the businesses and individuals who have been shortlisted for the 2025 Diversity and Inclusion In Insurance Awards.
Verisk flags ‘big hole’ in property claims net zero understanding
Head of property claims solutions at Verisk Ben Blain has argued there is a “big hole” in the understanding of scope three emissions within property claims.