Claims
Lessons from the LA wildfires for the UK’s flood resilience
As the scale of losses from the Los Angeles wildfires becomes clear, Marcel Le Gouais examines if insurers are ready for a climate change-induced ‘new normal’ plus how the sector needs to step up efforts to improve policyholders' risk resilience.
Painting a picture of the fine art insurance market
Today’s trends in fine art and how this affects the world of insurance are tackled in the latest Insurance Post Podcast.
Big Interview: Paul Lofkin, Crawford
Paul Lofkin, president of Crawford for UK & Ireland, is going to sort out the nation’s subsidence and promises to “disrupt that market like never before”.
Zurich’s Clayton says let tech guide your fraud teams
Zurich’s head of fraud Scott Clayton has urged the industry to keep counter fraud a “people business”, but to allow technology to act as a guide.
GenAI in insurance: A roadmap for digital transformation
Generative AI (GenAI) has emerged as a disruptive force in the insurance industry, capable of revolutionising underwriting, claims processing, fraud detection, and more.
Roles that got a pay rise or cut in insurance revealed
Some insurance employees in 2024 enjoyed a 15% uptick in their salary while others saw their wages fall by nearly 10%, according to Reed’s Salary Guide for 2025.
Heathrow blaze sees insurers brace for claims
A fire at a substation near Heathrow airport this morning (21 March) has left more than 1000 flights cancelled, meaning insurers are prepping for an influx of claims.
Is NI hike a tipping point for insurers?
Ahead of the National Insurance rate for employers increasing from 13.8% to 15% next month, Neil Garrett, sales director at Verisk, considers if Labour's latest hike could force insurers to rethink the way they handle claims.
Five ways to simplify commercial lines
The commercial lines insurance industry stands at a pivotal crossroads, where unprecedented challenges meet boundless opportunities for innovation.
Is the OIC portal a success after one million claims?
With one million claims submitted over four years at a cost of £47m to the insurance industry, Scott McGee asks: Has the Official Injury Claim portal been a success?
Transatlantic collaboration key to tackling AI fraud
Mike Brown, partner and head of fraud at law firm Weightmans, discusses how with the Insurance Fraud Investigators Group voting to form a UK chapter of the International Association of Special Investigation Units, transatlantic collaboration is key to…
Video Q&A: Key trends that will shape the automotive and motor insurance sectors in 2025 and beyond
In this Q&A video, Europcar’s head of insurance sales James Roberts addresses the key trends that will shape the automotive and motor insurance sectors in 2025 and beyond.
Zurich detects more than £94m in fraudulent claims
Fraud data from Zurich has revealed that its fraud prevention team uncovered almost £260,000 worth of fraudulent claims every day in 2024.
Worst fears of a North Sea spill averted
The worst case scenario in terms of an environmental liability loss following the collision of two ships in the North Sea looks to have been averted.
What has driven loss adjuster start-ups to near extinction?
Content Director’s View: The beginning of the century saw a number of loss adjusting start-ups fueled by entrepreneurial managers and teams determined to go it alone and forge their own paths outside of the incumbent ‘big boys’ but of late these new…
How can MGAs strike a perfect balance between competitive pricing and profitability?
For MGAs, there is a fine balance to be found between pricing competitively to attract customers, whilst avoiding aggressive pricing that can lead to underwriting losses if risks aren’t fully understood.
BIA 2024: Winner’s Q&A with Crawford’s Matthew Renshaw
Matthew Renshaw, sustainability consultant, major and complex loss at Crawford & Company, discusses the firm’s success in the ESG – Sustainability Initiative of the Year category at the 2024 British Insurance Awards.
Housing shortages force insurers to think creatively
View from the Top: Megan Dunford, head of large and complex property claims at Zurich, discusses the growing challenges in sourcing alternative accommodation for displaced customers amid rising costs and supply shortages.
Q&A: Chaz Perera, Roots Automation
Chaz Perera, CEO and co-founder of Roots Automation, tells Insurance Post about the firm’s generative artificial intelligence model specially trained for insurance InsurGPT and the challenges in the industry this technology is primed to solve.
Government to review Civil Liability Act as cost of OIC portal is revealed
Almost seven years after the Civil Liability Act received Royal Assent, Insurance Post understands the government is scheduling to do a full review of the 2018 legislation.
Why telematics is far from dead and buried
Liam Parker, Winn Group’s telematics and electric vehicle first notification of loss manager, shares why telematics far from being on the wane should be at the heart of modern motor claims handling.
Spotlight: Do insurers dream of electric fleets?
The New Year rang in the beginning of the end for petrol and diesel vehicles in the UK. With the 2030 deadline set to curtail the sale of new ICE vehicles, this article sheds light on insurance industry sentiment towards electric vehicles.
Why loss adjusters are more than just financial gatekeepers
Trade Voice: John Bissell, executive director of the Chartered Institute of Loss Adjusters, explains how the role of loss adjusters play in the industry is increasingly pivotal.
Storm Éowyn losses pegged at ‘moderate’ £520m
Perils has this morning (10 March) disclosed its initial industry loss estimate for Storm Éowyn, which affected the Republic of Ireland, Northern Ireland and the Central Belt of Scotland from 24 to 25 January.