Claims
The genie in the bottle: improving outcomes in income protection claims
A healthy and active workforce is key to a thriving UK economy, but too many people remain on the sidelines. A recent Insurance Post roundtable explored the challenges and opportunities for income protection insurers in supporting the ‘back to work’…
Electric vehicles and the future of motor insurance
How will the rise of electric vehicles and the FCA’s Consumer Duty affect the car hire and replacement vehicle market?
Fixed recoverable costs in low value clinical negligence claims
Pursuant to Sir Rupert Jackson’s proposals from 2017, the civil litigation landscape has recently faced imminent change vis-à-vis fixed recoverable costs, namely, the amount of legal costs that a winning party can recover from a losing party.
Electric opportunities for total loss claims
Getting motorists behind the wheel of an electric vehicle for a real-world experience could help overcome barriers to adoption.
Claims service continues to improve
The trend of overall improvement in claims service seen in the UK market continued in the second quarter of 2024.
Diary of an Insurer: Charles Taylor’s Rose Goad
Rose Goad, claims team leader at Charles Taylor Assistance, works with aviation clients, helps the UK and Singapore team stay connected and shares her love of Formula 1.
Is the ombudsman right to target loss adjusters?
Content Director’s View: With property claims on the increase and loss adjusters in the Financial Ombudsman Service’s firing line, Jonathan Swift asks the sector what it is doing to address the flack.
CFC CEO makes pitch for ditching exclusions
Removing exclusions from insurance policies would be a net benefit for insurers both in terms of profit and customer experience, CFC CEO Andy Holmes has claimed.
Q&A: Kim Harrison, Apil
Kim Harrison, president of the Association of Personal Injury Lawyers, discusses her ambitions for her presidency, diversity in the industry and the justice gap in injury claims.
Travel insurers that satisfy customers revealed
Saga, LV, Tesco Bank, Multitrip.com, and AA have the happiest travel insurance customers, according to the latest Fairer Finance survey.
Court of Appeal upholds key Covid BI judgment
The Court of Appeal has confirmed that hundreds of thousands of businesses with ‘at the premises’ disease cover are entitled to claim for Covid losses, dismissing appeals brought by insurers.
How fraudsters’ fake documents and images are challenging insurers
Fraud trends have moved on since the pandemic and now insurers face the challenge of tricksters who generate fake documents and imaging, insurance professionals gathered at the Verisk Insurance Conference in London were told yesterday (5 September).
Police warn insurers about uptick in deepfake fraud
Detective Chief Inspector Tom Hill, head of unit for the Insurance Fraud Enforcement Department at the City of London Police, has warned audio and visual manipulation enabled by technology, also known as deep fakes, is a major growth area for insurance…
Fraud Spotlight: Working together to prevent insurance fraud
The fight against insurance fraud is a complex and multifaceted challenge that requires a concerted effort across the market. This article highlights the barriers to effective collaboration and how disparate elements can be aligned to create an effective…
Fraud Spotlight: ID fraud now hardest to spot, say insurance leaders
Identity fraud was named as the fraud typology most difficult to detect, according to the 2024 Insurance Post Fraud Survey sponsored by LexisNexis Risk Solutions.
Foil’s Tara McSorley on increasing damages awards in Northern Ireland
Trade Voice: Tara McSorley, chair of the Forum of Insurance Lawyers Northern Ireland and legal director at Clyde & Co, gives Post readers the rundown on recent changes to damages guidance.
60 Seconds With... Clear Group’s Emma Williams
Emma Williams, claims handler at the Clear Group, can be found dancing to “Stick Song” by Dougie and The Squirrels and loves a good night cuddle from her daughter.
Vet nurse bitten for £13K pet insurance fraud
A veterinary nurse has been sentenced after making more than £13,000 worth of fraudulent insurance claims to Allianz for her pets using the systems at her workplace.
Fraud Spotlight: Insurers face ‘cat-and-mouse’ with fraudsters
There has been a marked increase in opportunistic claims fraud, according to the Insurance Post Fraud Survey 2024 conducted in association with LexisNexis Risk Solutions.
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Carbon neutrality in home repairs to cost £9.8m
Carbon neutrality in UK domestic property claims repairs would cost the industry £9.8m, according to Sedgwick.
Carpenters’ Scully calls for claims portal review
Donna Scully, owner and director of Carpenters Group, gives her honest review of the Official Injury Claims Portal and outlines what steps should be taken to decrease friction and satellite litigation.
Video Q&A: Out of Pocket Expense Experts’ Legia and Lukas Oswald
In the latest Insurance Post video Legia Oswald, founder & CEO, and Lukas Oswald, co-founder & COO, explain how their business Out of Pocket Expense Experts (OOPE) aims to address specific pain points experienced with property claims.
The case for alternative dispute resolution
Adam Thorpe, associate director and head of litigation at Winn Group, examines how alternative dispute resolution could reduce lengthy court waiting times as well as getting compensation to claimants faster.