Claims
FCA lets insurers lead as consumer protections weaken
The Association of Consumer Support Organisations’ director Matthew Maxwell Scott argues the Financial Conduct Authority's recent reports echo the Association of British Insurers' 18-month-old roadmap, risking consumer protections and repeating the…
Questioning the math behind FCA’s insurance price defence
The Financial Conduct Authority cites cost pressures, rather than profiteering, for motor insurance premium hikes but with record profits and low claims ratios, compliance consultant Branko Bjelobaba asks is that the full story?
Court decision creates transgender PI ‘compensation lottery’
Minster Law has warned that the recent Supreme Court ruling on the definition of sex in the Equality Act has created uncertainty for personal injury compensation calculations for transgender claimants, which could result in award differences of up to six…
Throwback Thursday: Insurance levy for smokers
Insurance Post’s Throwback Thursday steps back in time to August 1975 to remind you what was going on this week in insurance history when a report recommended smokers cough up for cover.
Range Rover fraudster handed suspended sentence
A man has been sentenced after a failed attempt to defraud £108,700 by falsely claiming his Range Rover had been stolen and crashed after a pub crawl.
Dealing with lost or damaged luggage
Losing your luggage after a flight can be a stressful and disheartening experience, leaving you without your essentials and unsure of what to do next.
Admiral launches branded body shop to master new vehicle tech
Admiral has put its name on a new repair centre in Manchester, which it says will be a testbed for trialling new technologies and processes.
Handling film production claims caused by climate change
Extreme weather is forcing film and television productions, insurers and loss adjusters to rethink cover limits for climate-related disruptions, according to Marion Jones, director of Spotlite Claims.
Big Interview: Angus Eaton, Motor Insurers’ Bureau
After pledging to end uninsured driving, Motor Insurers’ Bureau CEO Angus Eaton speaks to Scott McGee about how the goal will be achieved—and the wider ambitions of the bureau’s five-year strategy.
Motor premiums fall £60 year-on-year
Motor insurance premiums have fallen by £60 over the last year, while claims payouts increased significantly, according to data from the Association of British Insurers’ quarterly premium tracker.
Wedding venue’s Covid fight with RSA drags on
A Devon wedding venue’s dispute with its insurer RSA is still rumbling on more than five years after the first government Covid restrictions were put in place, and more than eight months after the complaint it lodged with the Financial Ombudsman Service…
Verisk warns of ‘perfect storm’ in subsidence claims
Ben Blain, head of property at Verisk UK, has warned of a "perfect storm" in subsidence claims, citing increasing volumes coupled with an uptick in material costs.
Subsidence claims hit £153m in H1 2025
Subsidence-related insurance claims totalled £153m in the first half of 2025, according to data from the Association of British Insurers.
Aviva aids police in cracking classic car insurance scam
A Kent man has been sentenced for orchestrating a string of fraudulent insurance claims involving high-value classic cars, following an investigation by the City of London Police’s Insurance Fraud Enforcement Department.
Subsidence is surging yet policyholders remain unaware
Following the warmest and driest spring in more than half a century, Ashley Stevens, senior associate director at building and construction consultancy Brawdia, warns that the insurance industry must shift from a reactive to a preventative mindset on…
How extreme weather is transforming caravan insurance
As British summertime weather can now range from heatwaves and droughts to intense thunderstorms and floods, Emma Ann Hughes examines how caravan insurance has had to adapt to climate extremes.
Defaqto reveals top car, home, travel and pet insurers
Aviva, Halifax, Coverwise and Sainsbury’s Bank have been named by Defaqto as the top providers for 2025 to 2026 across the four major personal lines of insurance.
Throwback Thursday: Hiccupping claim & women driver claims
Insurance Post’s Throwback Thursday steps back in time to July 1970 to remind you what was going on this week in insurance history, when the courts ruled an insurer had to pay a claim from a hiccupping policyholder and the AA made claims about women…
Styling shifts transform hairdresser insurance
Fiona Nicolson takes a closer look at why the increase in the number of independent and freelance hairdressers in the UK, as well as so-called co-working salon spaces post pandemic, has pushed up the price of hairdressers’ insurance.
The challenge of insuring asylum seeker accommodation
Oli Williamson, co-founder and chief underwriter at Aspect, explores how civil unrest and political tensions are complicating insurance for asylum seeker accommodation and highlights the vital role insurers, developers, and communities must play in…
CII’s Connell on how case studies are key to understanding vulnerability
Trade Voice: Dr Matthew Connell, director of policy and public affairs at the Chartered Insurance Institute, says insurers should use case studies, like those from the ombudsman, to better recognise, understand and respond to customer vulnerability.
Storm Éowyn losses creep up again to £650m
Perils has increased its industry loss estimate for Storm Éowyn for a third time from €696m (£592m) to €747m (£650m).
Air fryers causing growing numbers of home fires
Air fryers are challenging chip pans in keeping the kitchen at the heart of fire risk in the home, according to data analysis from Aviva and Crawford.
DWF and insurers win in personal injury data dispute
A High Court judgment has dismissed claims against DWF Law brought by Ersan and Co Solicitors, reinforcing the rights of insurers and their legal teams to process data in suspected fraudulent personal injury claims.