British Insurance Awards 2019: Personal Lines Broker of The Year - All Clear
This article was funded by a third party, but the funder had no editorial control.
Winner: All Clear
Shortlist
- Aston Lark
- BGL Group
- Saga Services
- Staysure
The Personal Lines Broker of the Year award was presented to All Clear, the insurance specialist for customers with pre-existing medical conditions.
“Happy colleagues equals happy customers equals business growth” was the basis of the All Clear employee engagement programme and the business invested heavily in UK call centres, extra staff, and training.
Supporting the Financial Conduct Authority’s ‘Access to Insurance’ campaign, All Clear has gone the extra mile to champion vulnerable customers, using risk algorithms to cut cancer premiums, creating an online platform with 61 products and producing new risk pricing to encompass a staggering 99% of customers.
Trustpilot became a focal point for the medical broker after the growing customer base wrote more positive reviews on the site thereby engendering more new customers. A self-repeating cycle with no visible end in sight. And, should things go wrong, the revised claims process will produce a settlement within just five working days.
All Clear also invited its staff to choose the company’s new values, producing strong engagement from the start.
But not just internally. Customer loyalty has never been higher either, with an influx of return customers, and recommendations flying out to their friends and families.
On behalf of the whole team, this award recognises All Clear. We’re delighted to win one of the most prestigious awards in our industry, Personal Lines Broker of the Year. Everyone at All Clear has gone that extra mile, helping provide travel insurance for over three million customers with all medical conditions. Our 9.5/10 score on Trustpilot shows our dedication. Thanks for voting for us.
Chris Rolland, CEO, All Clear
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@postonline.co.uk or view our subscription options here: https://subscriptions.postonline.co.uk/subscribe
You are currently unable to print this content. Please contact info@postonline.co.uk to find out more.
You are currently unable to copy this content. Please contact info@postonline.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (point 2.4), printing is limited to a single copy.
If you would like to purchase additional rights please email info@postonline.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. As outlined in our terms and conditions, https://www.infopro-digital.com/terms-and-conditions/subscriptions/ (clause 2.4), an Authorised User may only make one copy of the materials for their own personal use. You must also comply with the restrictions in clause 2.5.
If you would like to purchase additional rights please email info@postonline.co.uk
More on Broker
Richard Tuplin to depart Everywhen
Everywhen’s CEO of insurance broking Richard Tuplin is set to depart the business, with CCO Phil Bayles set to oversee relationship broking.
Broker calls narratives around cyber insurance availability ‘rubbish’
Narratives about public bodies such as local authorities being outside of cyber insurers’ appetites are outdated, according to Ed Ventham, director at specialist broker Assured.
Tougher regulatory oversight causing AR numbers to plummet
Data from the Financial Conduct Authority has revealed the number of appointed representatives active in the insurance industry has sharply decreased, with enhanced oversight potentially to blame.
Throwback Thursday: Howden saves insurers millions
Insurance Post’s Throwback Thursday steps back in time to November 1975 to remind you what was going on this week in insurance history when Alexander Howden, the brokerage created by CEO of Howden Group’s David Howden’s great-great-great grandfather, boasted how much he was saving insurers.
Q&A: Onno Janssen, PIB Group Europe
Onno Janssen, CEO of PIB Group Europe, speaks with Insurance Post about the business’s recent debt raise, the status of its European expansion plans, and the breakdown of its sale to Gallagher.
Q&A: Jake Wells, Meshed
Jake Wells, co-founder and chief operating officer of Meshed, discusses the insurtech’s vision of providing high quality service to small-to-medium businesses through the artificial intelligence-native broking platform.
Chris Lay to retire as Marsh UK names new CEO
Marsh has announced its UK CEO Chris Lay is to retire in Q1 2026, with the president of Marsh Asia James Addington-Smith named as his successor.
Why insurance is still a people business
Trade Voice: Graeme Trudgill, CEO of the British Insurance Brokers’ Association, says the value of in-person connection is firmly in evidence on the trade body’s regional tour.