Zurich and Travelers discussed digital hype and legacy benefits during Post webinar
Given the hype around digital you might be excused for thinking that you need to re-platform everything, rip out what you currently have - and start again - to remain relevant in the modern insurance market.
Especially given the threat from agile start-ups operating with a clean piece of paper and no legacy technology.
But it should not be forgotten that as a legacy organisation you have a number of things that start-ups would love to have. Including data and customers, and that is just for starters.
Insurance Post, in association with Endava hosted a live interactive webinar in which an expert panel addressed how established and incumbent insurers can turn their legacy to an advantage.
Topics covered were:
- Why legacy technology is not always a disadvantage when it comes to innovating and remaining competitive?
- How can an incumbent Insurer turn their legacy to an advantage?
- How should an insurer go about identifying their legacy strengths - and weaknesses?
- What needs to be done with people, process and technology to achieve a legacy advantage?
- What might be the biggest barriers in terms of people, processes and technology that might prevent an organisation achieving a positive result from their legacy technology?
- Whether there is tension between being customer or product centric; and whether the two can co-exist?
- What can be learnt from how other insurers have made the most of their legacy to successfully drive innovation in their organisations?
Joining us for the debate were:
- Kate Astall, head of digital marketing, Zurich.
- Ian Gandy, head of digital and user experience, Travelers Europe.
- Nick Madge, VP physical computing, Endava.
- Bradley Howard, head of innovation, Endava.
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