Articles by Tom Luckham
Q&A: Alan Dean, CoverForYou & Outbacker
Alan Dean, managing director for travel insurance firms CoverForYou and Outbacker, discusses rising fraud levels, what's driving travel insurance complaints, and encouraging customers to engage with their policies.
Axa accused of threatening to pull cover from brain injury victim
Axa Partners reportedly insisted that a woman suffering from multiple brain injuries must be repatriated against the advice of her doctors, or face losing her travel insurance coverage.
Guidewire teases enhanced focus on pricing products
Will McAllister, senior vice president and managing director of EMEA at Guidewire, has told Insurance Post the firm will begin deploying pricing products “in a much shorter timeframe”.
Big Interview: Ernesto Suarez, Gigasure
Ernesto Suarez, CEO of Gigasure, outlines his plan to turn the recently launched travel MGA into the neo-bank of insurance.
Von Mesterhazy appointed Allianz MD for specialty
Isabella Von Mesterhazy has been appointed managing director for Allianz UK’s specialty business, effective 1 December 2024
Commercial insurers should be ‘just as ambitious’ as retail with tech
Joe Diss, director of claims analytics at Arch Insurance Services has urged commercial insurers to up their ambitions when it comes to technology.
Gigasure CEO outlines pet and PCW plans
Ernesto Suarez, CEO of Gigasure, has told Insurance Post of the firm’s plans to be listed on multiple price comparison websites by the end of the year, and launch a pet product.
Natural for insurers to ‘wobble’ after Blueprint Two delay
It’s natural to expect frustration from the London market following the latest delay to Blueprint Two, according to Jamie McDonnell, London market lead at Guidewire.t.
Unstructured data is ‘fundamental weakness’ of insurance industry
Guidewire CEO Mike Rosenbaum told a packed crowd that generative artificial intelligence can provide the edge to insurers in terms of data clarity.
Tinnitus claim dismissed due to dishonest medical expert
DWF and Markerstudy have successfully fought off a claim for tinnitus and psychological injuries following dishonest evidence given by the claimant’s ENT expert.
Curtain falls on fake photo fraudster
Clyde & Co and Direct Line have successfully fought off a motor insurance claim that used fraudulent photographic evidence.
Value concerns moving personal injury claims out of OIC portal
More claims are moving from the Official Injury Claim portal to the Ministry of Justice portal due to valuation concerns, according to Verisk Claims.
Strongman forced to drop attempt to snatch insurance payout
Markerstudy and HF have out-benched a blatantly dishonest claim by ‘Yorkshire’s Strongest Man 2023’ following his involvement in a road traffic accident.
One in five pothole-damaged cars must be written off
Following a £500m pledge by the government to address the pothole issue in the UK, research from Allianz has revealed that one in five claims where a vehicle has hit a pothole leads to the vehicle being written off.
One in three young drivers scammed by ghost brokers
An Aviva survey of 2000 drivers aged 17-25 found nearly one in three young motorists have purchased car insurance from a ghost broker on social media.
Crash for cash crooks collide with justice
Keoghs and Aviva have secured custodial sentences against four fraudsters who targeted an elderly motorist and staged an accident.
Insurers must embrace rather than resist motor OEM disruption
Delegates at the Insurance Innovators conference were told to welcome fresh competition from original equipment manufacturers, and that they don't have a "God-given right" to be the only ones to sell insurance.
Tesco merges insurance and money services following Barclays sale
Tesco has sold its banking operations to Barclays, the firm confirmed this morning in a press release.
Allianz and Aviva reportedly considering Esure bids
According to a report by Bloomberg, both Allianz and Aviva are considering bids for Esure, which has been owned by Bain Capital since 2018.
Seven takeaways for the insurance industry from Labour’s Budget
Chancellor of the Exchequer Rachel Reeves delivered the hotly anticipated first Budget of the new Labour government on Wednesday afternoon. Insurance Post picks out the most eye-catching points for the insurance industry.
Post-pandemic supply-chain issues beginning to ‘stabilise’
Aviva's technical claims manager Martin Smith has told Insurance Post that supply-chain issues caused by the pandemic and the war in Ukraine have ‘stabilised.’
Ensuring essential insurance satisfies the consumer
After the Financial Ombudsman Service stated it expected to receive an uptick in complaints from consumers who opted for cheaper car premiums without realising the impact this would have on the level of cover, Tom Luckham examines how the differences…
Home Office launches insurance fraud charter
Following the formation of a motor insurance taskforce to crack down on premiums, the government has launched a fresh charter focused on tackling insurance fraud.
Regulation widening modernisation gap between US and Europe
The US is lagging behind the UK and Europe in terms of modernisation, John Cheney, digital transformation sales lead at Charles Taylor InsureTech has told Insurance Post.