Claims
Enter Best Insurance Employer 2026 today
If you work for one of the greatest employers in the insurance industry and want to shout about it, make sure you complete Insurance Post’s Best Insurance Employer survey today.
UK motor insurance once again hits record claims payouts
The Association of British Insurers has today (11 Feb) revealed UK insurers have once again hit record payments for motor claims.
Regulatory ripple effect of the Which? insurance complaint
The Financial Conduct Authority’s response to Which?’s super-complaint about home and travel insurance, and the regulatory ripple effects now facing the industry, are the focus of the latest episode of the Insurance Post Podcast.
Whiplash reform has failed injured people
Trade Voice: Mike Benner, CEO of the Association of Personal Injury Lawyers, warns that further personal injury reform would only exacerbate the unfairness claimants face.
Big Interview: Chris Hall, QuestGates
After more than half a century working his way up from trainee at Commercial Union to CEO of one of the UK’s largest independent loss adjusting groups, Chris Hall’s wife wanted him to consider retiring.
How to effectively estimate commercial rebuild costs
This eBook explores the importance of accurate rebuild cost estimation, analyses the factors driving underinsurance across the UK, and provides recommendations for insurers to best equip themselves with the tools and insights to close the gap.
Ecclesiastical sees 20% uptick in fraud detection
Ecclesiastical Insurance’s claims team investigated more than 280 cases of suspected fraudulent activity during 2025, representing a 20% increase on 2024.
Hash oil fires are the next big property risk for insurers
A new wave of butane hash oil explosions linked to illegal cannabis production is causing severe property damage and multi-million-pound insurance losses, posing a growing and under-recognised risk to insurers and landlords, warns James Nathaniel, major…
Q&A: Tim Rayner, Verisk
Verisk’s new CEO of general insurance for the UK and Ireland sits down with Harry Curtis to discuss plans to encourage cross-pollination between the company’s GI and specialty businesses.
Roundtable: Transforming risk management in commercial insurance
From AI and sensors to board-level governance and SME engagement, an Insurance Post roundtable held in conjunction with RiskSTOP delved into how insurers and brokers can help businesses navigate a complex risk landscape and strengthen loss prevention…
Five cyber claims trends to watch in 2026
Brokers and lawyers have highlighted several key trends to watch out for in relation to cyber claims, speaking at an event held by law firm Stewarts last week.
What to expect from the regulator in 2026
The latest episode of the Insurance Post Podcast aims to prepare you for the regulatory red tape heading your way in 2026.
Is the profit window closing for insurance legal services?
Amid rapid regulation and technological change, deputy editor Scott McGee reviews the current state of the insurance legal sector, where the market is heading, and what firms must do to stay competitive and post a profit.
What the rise in ghost broking scams means for insurers
Emma Fuller, member of the motor sector focus team at Forum of Insurance Lawyers, outlines what insurers can do to tackle the uptick in ghost broking scams.
The insurance factor you’re overlooking for 2026: Data analytics
In 2026, leading insurers will not only manage risk but also anticipate it, offering products, services, and interventions that proactively protect and empower customers. This blog post explores why data analytics will define the next era of insurance…
Insurers remain reticent to pay at-the-premises Covid BI claims
Policyholders whose cover for Covid-related business interruption in 2020 was contingent on there being a case of the disease at the insured premises are still fighting for payouts, attendees at an industry event heard last week.
Blog: Claims standards are tightening, but rebuild costs are the real stress test
Claims handling is under regulatory scrutiny again, but the economics of rebuilding may be shaping home insurance outcomes just as much. In this blog, Matthew Ward, senior surveyor at RebuildCostASSESSMENT.com, explains why sums insured deserve renewed…
Britain’s future subsidence hotspots revealed
British Geological Survey and Ordnance Survey data analysis, produced exclusively for Insurance Post, shows where climate change is set to intensify subsidence hazard exposure and pose growing challenges for property insurers over the coming decades.
Hall passes QuestGates CEO baton to Laker
Chris Hall will pass the CEO baton at QuestGates to long-standing lieutenant Greg Laker at the start of February, Insurance Post can exclusively reveal.
Is AI negligence the next legal fault line for PI insurers?
David Pryce, senior partner at Fenchurch Law, explains why unchecked reliance on artificial intelligence is already exposing legal professionals to negligence risks and potential gaps in insurance cover.
FCA rejects calls for further Covid BI interventions
The Financial Conduct Authority has rejected calls for further interventions on Covid business interruption claims, sayings its current position “continues to be appropriate”.