Motor
Car and motorcycle complaints hit record levels
Financial Ombudsman Service statistics show a record number of new cases for car and motorcycle insurance at the start of 2024.
Pet insurance complaints hit five-year high
The latest Financial Ombudsman Service complaints data for Q1 has been released, revealing that pet insurance complaints have hit a five-year high.
Consumer group warns of insurers overcharging vulnerable customers
The Financial Services Consumer Panel has published a research paper raising concerns that vulnerable customers may be at risk of overpaying for insurance.
Carpenters’ Scully calls for claims portal review
Donna Scully, owner and director of Carpenters Group, gives her honest review of the Official Injury Claims Portal and outlines what steps should be taken to decrease friction and satellite litigation.
Are insurers racing to be online-only excluding disabled customers?
As the insurance sector increasingly digitises, Damisola Sulaiman examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.
The case for alternative dispute resolution
Adam Thorpe, associate director and head of litigation at Winn Group, examines how alternative dispute resolution could reduce lengthy court waiting times as well as getting compensation to claimants faster.
Ardonagh buys broker; Compass offers beach hut cover; Minster Law’s hire
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
RSA’s cloud solution; Allianz’s new stadium; Gallagher’s managing director
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
FCA uncovers little progress on Gap insurance value
The Financial Conduct Authority has today (21 August) released its latest fair value measures data, which shows while there has been progress on the proportion of premiums paid out in guaranteed asset protection claims, it is still low.
Action to avoid prison overcrowding to impact insurance claims
Operation Early Dawn, which will allow prisoners to be held in police cells rather than prison accommodation, may create several problems for insurers from a claims and practical perspective, a legal expert has warned.
There’s no such thing as a safe battery
Dr Andrew Collins, senior associate of Halliwell Forensics, examines what’s behind the increase in battery fire claims and why there is no such thing as a “safe battery.”
Esure on track to return to profit in 2024
Esure CEO David McMillian has stated the insurer is on track “for strong profitability for the full year” after the provider completed its IT transformation and shrunk its home and motor book by 12.4% in the first half of 2024.
Aviva’s Storah reveals what to expect next from the provider
Aviva UK&I general insurance CEO Jason Storah, along with his chief financial officer Stephen Pond, share what lines they expect to grow the most in the latter half of 2024 and outline their approach to pricing as inflation heads closer to 2%.
Admiral showers employees with shares as profits soar
More than 12,500 Admiral employees will each receive free share awards worth up to £1800 under the employee share scheme, based on the interim 2024 results.
Q&A: Joe Hantson & Carl Cripps, Direct Commercial
Direct Commercial’s deputy CEO Joe Hantson and claims director Carl Cripps discuss the changing make-up of fleet customers, bringing staff back in five days per week, and the growth of the business over the last 22 years and beyond.
Aviva’s Blanc plans to further grow GI business
Aviva Group CEO Amanda Blanc expects to further grow the provider’s general insurance business by matching her organisation’s ambition with the Labour Party’s agenda and by deepening relationships with existing customers.
Why data-sharing is essential to fighting travel insurance fraud
Following Scott Clayton, head of claims fraud at Zurich, stating the industry needs to share travel insurance data and create a database to crack down on fraud, Tom Luckham examines what it will take to stop travel being an easy target for false claims.
Mass’s Sue Brown on access to justice
Trade Voice: Sue Brown, chair of the Motor Accident Solicitors Society, says she would like to see a change of direction on civil justice from the new Labour government.
60 Seconds With... SSP Broker’s Christian Wright
Christian Wright, head of market development for SSP Broker, bowls Post over with his surprising fact, would like to watch the Olympics live and shares his love of the 1990s.
Allianz UK spending £400m on change by end of 2025
Colm Holmes, CEO of Allianz Holdings has said the company is spending £200m this year and the same amount again next year on change within the UK business.
Is it time to ditch lithium ion batteries?
News Editor's View: Scott McGee considers if government legislation to make lithium ion batteries safer is too little too late for electric vehicle insurers and whether providers’ appetites for covering such cars will only return when manufacturers…
Defaqto reveals top car, home, travel and pet insurers
AA, Post Office Money, Virgin Money and Animal Friends have been named by Defaqto as the top providers for 2024–25 across the four major personal lines of insurance.
Big Interview: Charles Offord, Co-op Insurance
Since the turn of the century, Co-op Insurance has weathered more “near-death” experiences than any other financial services company in the UK.
Jensten’s trio of acquisitions; Aviva’s Glasgow office; Swiss Re’s CFO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.