Leading personal lines insurers are placing a bigger focus on digital investment for customer acquisition rather than retention, research shows.
CEO, Aviva UK General Insurance
Insurers must stand out from the competition to attract custom. What lessons can they learn from outside the sector?
Read any article on digital insurance and it seems to me that it's all about the insurers.
When people talk about innovation in the claims process I immediately think about our clients and their customers - and also about our staff, because innovation undoubtedly means different things to different people.
Innovations are bringing new technology into our lives at an almost frightening pace. Whether we want to control our central heating from our smartphones or check on our home security, appliances that can be controlled remotely are giving us greater…
The ever-increasing range of digital applications in insurance drives a host of opportunities to provide products and services that are more useful, convenient and appealing to the individuals and businesses that the industry serves. Digital technologies…
A look at the tumultuous changes of 2016 – and a preview of what 2017 may have in store for the industry
Data can bring benefits and early adopters of digital technologies are already seeing a return on investment. What will the full impact of digital and data enrichment be on the motor sector?
A lot of attention has been drawn to the digital developments that are being undertaken by insurers in the direct market but, while direct is an important market, transformation of the indirect channel is also deserving of more attention.
The Financial Conduct Authority has found no pressing issue with the way insurers use Big Data but is still keeping an eye on it.
There is a huge opportunity for connected home insurance with three-quarters of consumers being interested in monitoring their home via a mobile app, according to a survey by Consumer Intelligence.
John Salmon has joined Hogan Lovells' London corporate practice as a technology partner to boost its global fintech team.
With the connected home, claim alerts and notification to insurers could become automatic.
The London Market is keen to encourage innovation, but that will involve overturning tried and tested practices and bringing through the younger generation
Blockchain could revolutionise the insurance and reinsurance industry.
Blog to the future: One day, more than 10 customer interactions – could this be an insurer reality by 2030
The alarm goes, it is 6:45am on 25 July 2030; and the first thing you do is check your Healthcare Insurer-provided wearable tech-band to see how your sleep rated.
It's undoubtedly a challenging time for home insurers.
Ali Crossley, customer director at BGL Group's Junction says connectivity is happening right now and it's only a matter of time before application in homes is commonplace.
Insurers could miss the boat on connected homes if they don't have the right capabilities to exploit this market now.
When you meet someone at a party and tell them you’re in insurance, what reaction do you get? A shrug, a swift change of subject, or possibly the sight of your new acquaintance’s back as they head off to find someone more interesting to talk to.
While insurers and brokers have successfully adapted to disruption in the past, there is now a digital revolution, where fundamental technology innovations such as the Internet of Things and big data are having a radical and rapid effect on the way we…
In the war for consumer attention, games could be a way to win over hearts and minds, and – most importantly – the customer’s time