Dive In
QBE’s Higgins explains why AI success depends on people
Technology can automate tasks, but Emma Higgins, chief people officer for international at QBE, says insurance leaders must ensure AI creates more space for judgement, collaboration and learning across the workforce.
Markerstudy’s Smith-Foreman on digital tools bringing colleagues together
As hybrid working evolves, Lizzie Smith-Foreman, chief marketing, communications and sustainability officer at Markerstudy, observes organisations must use technology not just to enable work, but to foster connection, collaboration and a shared sense of…
ISC’s Powell on why women matter to the AI future of insurance
Carmen Powell, CEO of ISC Group, argues that insurers will achieve better artificial intelligence outcomes by ensuring women help lead transformation from the outset.
iCan’s Mistry says culture can’t be left to chance in a digital workplace
Ajay Mistry, co-founder and co-chair of iCan, the Insurance Cultural Awareness Network, explores how insurers can reinforce values and relationships when everyday interactions move online.
Link’s Jackson on building inclusion into insurance’s foundations
Alice Jackson, policy and executive engagement lead at Link, the LGBTQ+ Insurance Network, argues the lessons of LGBTQ+ inclusion show why future workplaces must be designed around people, not processes.
How dyslexia shapes Markel’s Manders’ thoughts and work
From processing differences to creative problem-solving, Mark Manders, senior business analyst at Markel UK and neurodiversity co-lead for Markel’s Inclusion Network, shares his experience of dyslexia in the workplace.
AI will amplify rather than replace underwriting expertise
Allison Hamilton, head of US customer success at Cytora, argues the industry’s future will depend not on replacing experienced underwriters with artificial intelligence, but on helping them adapt and use technology to enhance their judgement.
Insurance Post Census exposes employment progress and problems
While insurance may have more women reaching CEO and C-suite roles than ever before, Insurance Post’s 2026 Census exposes how progress is not being experienced evenly across the workforce.
Do we have to teach people how to have a conversation?
Deputy Editor’s View: After a McKinsey report found that new starters are learning competency quicker with the use of artificial intelligence, Scott McGee wonders how equipped they will be for the ‘people industry’ of insurance.
Lloyd’s ‘new’ Dive In consultation to end next month
Lloyd’s Mark Lomas said consultation on the replacement for its Dive In festival will conclude in August and observed the last edition of the event has a ‘unique’ ability to bring people together to harness the power of artificial intelligence for good.
Insurance Post Census 2026: Have your say
Insurance Post’s Census is back, and we need your help to achieve a snapshot of the make-up of the industry in 2026.
Dive In 2026 opens registration for final festival year
Registration has opened for the final Dive In festival, with Lloyd’s famous diversity and inclusion event this year exploring how human skills and artificial intelligence can work together.
Pride exposes prejudice LGBTQ+ individuals face in insurance
Editor’s View: LGBTQ+ network Link’s latest survey shows many insurance professionals still feel pressure to hide parts of themselves at work, which Emma Ann Hughes argues highlights the need for insurers to move beyond Pride branding and ‘pinkwashing’…
Lloyd’s culture head Lomas to exit
Mark Lomas, head of culture at Lloyd’s, is to leave the London Market after four years in the role.
Final Dive In festival to tackle balance between humans and AI
The final iteration of the Lloyd’s of London diversity and inclusion festival has been announced, with the theme taking aim at retaining crucial human elements alongside artificial intelligence adoption.
Lloyd’s pushed to prove value of Dive In replacement
Editor's View: As Lloyd’s winds down Dive In, Emma Ann Hughes argues the real test will be whether the London market's replacement delivers meaningful change when it comes to diversity and inclusion rather than diluted ambition.
Lloyd’s pulls plug on Dive In
Lloyd’s will bring its flagship diversity and inclusion Dive In festival to an end after 2026, as it launches a market-wide consultation to develop a broader approach to talent, skills and culture.
Penny Black’s Social Diary: Clyde & Co’s biscuits; Canopius’ sauce
Penny Black is back, sharing the tittle-tattle she overheard at insurance industry events, reviewing the quality of buffets at conferences and giving a thumbs up – or down – to the sector’s social media posts.
Protesters target Lloyd's careers event
Protesters have targeted the Dive Into Careers Conference at Lloyd’s today (10 October).
Big Interview: Kelly Ogley, Howden
Kelly Ogley, CEO of Howden consumer and local commercial (C&LC), talks with Scott McGee about the increasing severity of change within the motor industry, A-Plan’s transition to Howden, and after 39 years in industry, looking at leaving a legacy to be…
Marsh’s Fort slams ‘rigid’ insurance culture stifling ethnic talent rise
Shannan Fort, international cyber product leader at Marsh, argued insurance’s “rigid” culture is the challenge preventing racial inclusion in leadership.
Zurich capacity deal; Dual’s HNW partnership; Marsh’s CCO
Friday Round-Up: Insurance Post wraps up the major insurance deals, launches, investments and strategic moves of the week.
Hold senior management to account so social mobility goals are met
Introducing social mobility targets into senior management responsibilities was a key takeaway from a Dive In panel debate.
Protesters interrupt closing events of Dive In Festival
The plug was pulled on one of the final sessions of this year’s Dive In Festival on Thursday afternoon (18 September) after a climate change activist stepped onto the stage.