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Diary of an Insurer

Diary of an Insurer: Gary Clift of McLarens

Leading the Heathrow-based aviation survey team at McLarens Aviation means claims manager Gary Clift’s days are never dull as he deals with engines ingesting big birds, unpicking what has pushed up the cost of aircraft recycling and a lightning strike…

Diary of an Insurer: Gallagher’s Ayshea King

Ayshea King, energy claims handler of Gallagher, plays netball with Lloyd’s, studies for Chartered Insurance Institute examinations and explains how she switched from being a midwife to supporting clients in the renewables industry.

Diary of an Insurer: RSA’s Becky Henry

Becky Henry, commercial lines trading and operations director at RSA, likes to be on site as much as possible in order to offer one proposition, one face to market, and one commercial lines team and races to get her daughter to dance class.

Diary of an Insurer: QBE’s Janine Bowler

Janine Bowler, senior account manager at QBE, enjoys cups of tea, sometimes a biscuit, a few laughs and plenty of trading with brokers while also squeezing in horse riding, rousing her son and looking forward to lighter nights for BBQs with friends.

Diary of an Insurer: Rokstone’s Jimmy Heaton

Jimmy Heaton, head of international directors and officers and financial institutions at MGA Rokstone, highlights the importance of sustainable underwriting, professional development, and maintaining a constant dialogue with partners, while pursuing his…

Diary of an Insurer: Esure’s Charlotte Fielding

Esure’s head of home and strategic planning Charlotte Fielding reviews customer feedback, regulatory changes, and market trends to help shape her team's priorities, and is kept entertained by her Cavapoo puppy, Sir Bobby Charlton.

Diary of an Insurer: Allianz’s Alex Ktenidis

Alex Ktenidis, director of digital trading and ALP at Allianz UK, doesn't need an alarm clock with a five-month-old daughter ready, willing and able to wake him up to refine the provider's digital service and consider ways to embrace generative…

Diary of an Insurer: Zurich’s Jacqui Kelly

Jacqui Kelly, head of sales and distribution at Zurich, kicks off her working week with a brisk beach walk with her Newfoundland Poodle, explores ways to work with brokers to drive growth and is informed by her children she is too old to be cool.

Diary of an Insurer: Tokio Marine’s Hiroyuki Ishijima

Hiroyuki Ishijima, head of marine hull and energy at Tokio Marine and Nichido Fire Insurance Co, examines ways to support Japan’s transition towards greener energy, contemplates maritime autonomous surface ships, and engages in American football chat.

Diary of an Insurer: Criterion’s Stuart Dean

Stuart Dean, associate director at Criterion Loss Adjusters, kicks off his week in Bedfordshire assessing fire damage to a 16th century listed house, before heading to Jersey mid-week to inspect repairs for damage caused by Storm Ciarán, ending the week…

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